Quentin Wyss

Quentin Wyss

Internship IT department

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location of Quentin WyssFounex, Vaud, Switzerland

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  • Timeline

  • About me

    Global Customer Service & Analytics Director

  • Education

    • Gymnase de Chamblandes, Pully (VD)

      2004 - 2007
      Maturité Economics
    • EHL

      2009 - 2013
      Bachelor of science in hospitality management Management
  • Experience

    • Roldeco SA

      Jul 2008 - Jul 2008
      Internship IT department

      Developing a Data Base for the pictures of Rolex outlets (worldwide)

    • Lausanne Palace & Spa

      Aug 2008 - Aug 2009

      Sales & Marketing (6 months)- Update customer file- Creation of a new brochure of the palace- Visit of the hotel for clients and press F&B

      • Internship Sales & Marketing

        Jan 2009 - Aug 2009
      • Internship F&B

        Aug 2008 - Jan 2009
    • Hostellerie du Pas de l'Ours, Relais & Château

      Dec 2009 - Apr 2010
      Internship Front desk

      Receptionist - Welcome customer - Introduce the hotel and the area- Take reservations

    • Nestlé Suisse

      Jul 2010 - Sept 2010
      Internship Nestlé Shop

      - Control the implementation of a new inventory management tool with the different shops

    • Nestlé Nespresso

      Aug 2012 - Oct 2012
      Accounting Trainee

      - Reconcile the daily boutique sales and ensure accuracy of data within the multiple sources- Analyze boutique’s performance per product type- Create a report to spot fraud in the customer database

    • Nestle S.A.

      Jul 2013 - Dec 2013
      Management Trainee - Channels Category Sales Development

      - Provide insights to the daily operations and performances for Dairy products- Provide shopper insight to Key Account Manager to optimize sales

    • Nestlé Nespresso

      Dec 2013 - Feb 2014
      Accounting trainee

      - Reconcile the daily boutique sales and ensure accuracy of data within the multiple sources- Analyze boutique’s performance per product type

    • Nestlé Capital Management

      Mar 2014 - Mar 2015
      F&C Intern

      - Prepare and publish timely monthly financial statement- Monitor and implement rebalancing recommendations- Investigate discrepancies in financial reports, take corrective actions and implement new processes

    • Swiss International Air Lines

      Mar 2015 - Nov 2020

      Strategy & Performance o Define and set-up the targets for next 3 years per department o Review and define KPIs. Identify thresholds for success measures o Track destination performance. Analyze and provide rationales behind any major deviation. o Monitor, ascertain and advise on competitive environment o Crisis management – redefine priorities, optimize network structureDashboard, BI & reporting o Design and present KPI dashboard to drive fast decision making and revenue optimization o Illustrate key business trends through effective data interpretation and visualization o Provide cross functional support to develop and automatize reports and dashboards o Leverage business intelligence tools and systems to compile large dataset from different sources Project Management o Translate new business cases into numbers, and analyze revenue / cost potential o Identify cost savings opportunities and lead the project o Track project development and build the tools to monitor and support project implementation Show less

      • Manager - Business Analytics & Projects

        Apr 2019 - Nov 2020
      • Senior Business Intelligence Analyst

        Jun 2017 - Mar 2019
      • Business Intelligence Analyst

        Mar 2015 - May 2017
    • GrafTech International Ltd.

      Dec 2020 - now

      • Provide sales analytics, sales tracking and reporting of sales performance through PowerBI• Coordinate sales forecasting, planning, and budgeting processes used within the sales organization• Proactively identify opportunities for sales process improvement• Analyze market dynamics, competitive threats and growth drivers• Ensure the integrity of data in CRM/JDE and other sales support tools• Prepare written presentations & reports• Develop policies and procedures for sales organization• Implement best practices to deploy tools, processes and build a high performing analytics Show less

      • Global Customer Service & Analytics Director

        Nov 2024 - now
      • Sales and Operations Analyst - Manager

        Dec 2020 - Dec 2024
  • Licenses & Certifications

    • EdX Verified Certificate for Marketing Analytics: Competitive Analysis and Market Segmentation

      EdX
      View certificate certificate
    • EdX Verified Certificate for Marketing Analytics: Price and Promotion Analytics

      EdX
      View certificate certificate
    • EdX Verified Certificate for Marketing Analytics: Marketing Measurement Strategy

      EdX
      View certificate certificate
    • EdX Verified Certificate for Analyzing Big Data with Microsoft R

      EdX
      Nov 2018
    • Tableau Desktop III: Advanced

      Tableau Software
      Aug 2019
    • EdX Verified Certificate for Marketing Analytics: Products, Distribution and Sales

      EdX
      View certificate certificate