
Quentin Wyss
Internship IT department

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About me
Global Customer Service & Analytics Director
Education

Gymnase de Chamblandes, Pully (VD)
2004 - 2007Maturité Economics
EHL
2009 - 2013Bachelor of science in hospitality management Management
Experience

Roldeco SA
Jul 2008 - Jul 2008Internship IT departmentDeveloping a Data Base for the pictures of Rolex outlets (worldwide)

Lausanne Palace & Spa
Aug 2008 - Aug 2009Sales & Marketing (6 months)- Update customer file- Creation of a new brochure of the palace- Visit of the hotel for clients and press F&B
Internship Sales & Marketing
Jan 2009 - Aug 2009Internship F&B
Aug 2008 - Jan 2009

Hostellerie du Pas de l'Ours, Relais & Château
Dec 2009 - Apr 2010Internship Front deskReceptionist - Welcome customer - Introduce the hotel and the area- Take reservations

Nestlé Suisse
Jul 2010 - Sept 2010Internship Nestlé Shop- Control the implementation of a new inventory management tool with the different shops

Nestlé Nespresso
Aug 2012 - Oct 2012Accounting Trainee- Reconcile the daily boutique sales and ensure accuracy of data within the multiple sources- Analyze boutique’s performance per product type- Create a report to spot fraud in the customer database

Nestle S.A.
Jul 2013 - Dec 2013Management Trainee - Channels Category Sales Development- Provide insights to the daily operations and performances for Dairy products- Provide shopper insight to Key Account Manager to optimize sales

Nestlé Nespresso
Dec 2013 - Feb 2014Accounting trainee- Reconcile the daily boutique sales and ensure accuracy of data within the multiple sources- Analyze boutique’s performance per product type

Nestlé Capital Management
Mar 2014 - Mar 2015F&C Intern- Prepare and publish timely monthly financial statement- Monitor and implement rebalancing recommendations- Investigate discrepancies in financial reports, take corrective actions and implement new processes

Swiss International Air Lines
Mar 2015 - Nov 2020Strategy & Performance o Define and set-up the targets for next 3 years per department o Review and define KPIs. Identify thresholds for success measures o Track destination performance. Analyze and provide rationales behind any major deviation. o Monitor, ascertain and advise on competitive environment o Crisis management – redefine priorities, optimize network structureDashboard, BI & reporting o Design and present KPI dashboard to drive fast decision making and revenue optimization o Illustrate key business trends through effective data interpretation and visualization o Provide cross functional support to develop and automatize reports and dashboards o Leverage business intelligence tools and systems to compile large dataset from different sources Project Management o Translate new business cases into numbers, and analyze revenue / cost potential o Identify cost savings opportunities and lead the project o Track project development and build the tools to monitor and support project implementation Show less
Manager - Business Analytics & Projects
Apr 2019 - Nov 2020Senior Business Intelligence Analyst
Jun 2017 - Mar 2019Business Intelligence Analyst
Mar 2015 - May 2017

GrafTech International Ltd.
Dec 2020 - now• Provide sales analytics, sales tracking and reporting of sales performance through PowerBI• Coordinate sales forecasting, planning, and budgeting processes used within the sales organization• Proactively identify opportunities for sales process improvement• Analyze market dynamics, competitive threats and growth drivers• Ensure the integrity of data in CRM/JDE and other sales support tools• Prepare written presentations & reports• Develop policies and procedures for sales organization• Implement best practices to deploy tools, processes and build a high performing analytics Show less
Global Customer Service & Analytics Director
Nov 2024 - nowSales and Operations Analyst - Manager
Dec 2020 - Dec 2024
Licenses & Certifications
- View certificate

EdX Verified Certificate for Marketing Analytics: Competitive Analysis and Market Segmentation
EdX - View certificate

EdX Verified Certificate for Marketing Analytics: Price and Promotion Analytics
EdX - View certificate

EdX Verified Certificate for Marketing Analytics: Marketing Measurement Strategy
EdX 
EdX Verified Certificate for Analyzing Big Data with Microsoft R
EdXNov 2018
Tableau Desktop III: Advanced
Tableau SoftwareAug 2019- View certificate

EdX Verified Certificate for Marketing Analytics: Products, Distribution and Sales
EdX
Languages
- frFrench
- enEnglish
- geGerman
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