Khaled Iskandar

Experience

• 

  Al Jazeera Media Network

  Oct 2013 - now

  Technology Support Engineer

  - Providing 24\7 local and international first and second level technical support for 6000+ end users both remotely and on-field being the single point of contact for all technology services.- Planning, managing, and executing 30+ projects and changes including mass deployments across the network on both software and hardware level.- Forming and leading an internal software licenses management team in charge of managing and distributing software licenses, ensuring EULA compliance, implementing and maintaining related solutions of network licensing servers and SSO integration with active directory.- Leading an internal vendor management team aiming to maximize hardware utilization through repair assessments and negotiations with local vendors.- Taking initiative in training 19 interns and 8 new joiners.- Installing, configuring, and troubleshooting Windows and Mac operating systems, their hardware devices and third-party software.- Installing, configuring, and troubleshooting MFPs, IP Phones, projectors, KVMs and IP STBs.- Providing technical requirements, coordination, and support to 15+ events and conventions as big as 500+ guests.- Conducting livestreaming sessions to social media platforms such as YouTube, Facebook, Twitter, Periscope, and similar platforms.- Conducting and creating 50+ online and in-person training sessions, document guides and how-to videos for both fellow engineers and end users.- Creating and modifying workflows and procedures in line with ServiceDesk requirements.- Building and analyzing technology services reports and studying service improvement tracks. Show less