Richard Falbo

Experience

• 

  Wawa, Inc.

  May 2014 - now

  Responsible for leading the day-to-day operations of the store in the absence of the General Manager. Supporting the General Manager in all facets of running the store. Reviewing business results, including profitability, analyzing sales trends and planning for continued improvement. Responsible for ordering goods, scheduling labor, forecasting and modifying sales. Supervise the day-to-day task assignments and performance for all associates. Assisting with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching,associateengagement and performance management. Recognizing and rewarding associates as well as managing and overseeing all safety processes within the store. All the while ensuring exceptional customer experience. Show less As an Inventory and Merchandise Manager (IMM) I was responsible for maintainingaccurate article level inventory to maximize sales, control costs, and meet and/or exceed profit goals according to corporate objectives. I oversaw customer service and vendor relations. I was the in-house expert on all customer service programs, (such as the Wawa rewards app) cycle counts, and cash management. As well as being required to train, coach and direct customer service associates in customer service, receiving processes, money management, product merchandising, plan-o-gram and labeling compliance. Show less

  • Assistant General Manager

    Sept 2015 - now

  • Inventory Merchandise Manager

    Nov 2014 - Sept 2015

  • Shift Manager

    May 2014 - Nov 2014