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Akshay Kayande

Akshay Kayande

Followers of Akshay Kayande933 followers
location of Akshay KayandePune, Maharashtra, India

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  • Timeline

  • About me

    Lets make it happen | Can do attitude | Interested in IT automation

  • Education

    • Mats university

      -
      Bachelor of Engineering (B.E.) Electronics and Communications Engineering

      Activities and Societies: Sports team ,Cultural fests

    • Anand Vihar H.S School ,Bhopal

      -
      High school Class 10

      Activities and Societies: Sports, Cultural

    • Kopal H.S School

      -
      12th Chemical Physics, Mathematics

  • Experience

    • Idea Cellular Ltd

      Mar 2011 - May 2012

      1) Promote post paid sales2) To increase post paid mobile and data card connections3) To achieve monthly sales target4) Provide post sale service Customer support for technology devices and 3G promotionPromote 3G data card and cellular 3G connectionsTroubleshooting of mobiles and computers

      • Retail sales executive

        Nov 2011 - May 2012

      • 3G Promoter

        Mar 2011 - Oct 2011

    • Infosys BPO

      Aug 2014 - Aug 2015

      1) Arranging calibrations with the onshore team.2) Achieve the quality target3) Meeting KRA to achieve promotion and growth to my carrier4) Publishing the weekly and monthly quality report of the process5) To roll out the updates in team huddles6) Governance of the team leads7) Audits and feedbacks to the associates ● Taking chats and providing resolution to customers/customer satisfaction● Helping the customers to find the product they are looking for● Helping the customers with the login issues● Achieving and maintaining KRA’s● Assisting customers to place orders and resolving post sale issues

      • Quality Analyst

        Jan 2015 - Aug 2015

      • Process Executive

        Aug 2014 - Dec 2014

    • Convergys

      Oct 2015 - Sept 2018

      ● To support and resolve general Office365 issues● Troubleshooting all kind of issues with Exchange online● Setting up and troubleshooting Hybrid with Exchange 2007,2010,2013,2016● Troubleshooting Free/Busy in Hybrid setup with Exchange 2007,2010,2013,2016● To fix issues with DirSync and AD Connect tool used for Directory Synchronization● To fix and resolve issues with ADFS● To troubleshoot on Outlook client 2010, 2013, 2016 issues● To fix and troubleshoot various migration issues. For ex: IMAP, Staged, Cut over, Hybrid● To fix and troubleshoot issues with mailflow in general and hybrid scenarios.● Resolving issues with Spam and Spoofed emails● Support for domain adding and removal● Support for general PowerShell scripting● Toubleshooting issues with One Drive for business online● Troubleshooting issues with Exchange online protection● Setting up DKIM and DMARC● Settingup email security with third party email filters● DNS management● Troubleshooting SharePoint online issues● Troubleshooting site performance and permissions● Troubleshooting search in SharePoint online● Troubleshooting One Drive for business● Achieving customer satisfaction by providing quick response and timely follow-ups Show less

      • Technical Lead Microsoft Office365

        Jul 2017 - Sept 2018

      • Technical Support Engineer for Microsoft O365

        Oct 2015 - Jul 2017

    • Atidan Technologies Pvt. Ltd.

      Sept 2018 - Dec 2020
      Technical IT Lead

    • Wipro Limited

      Dec 2020 - Oct 2023
      Technical Lead

    • Owens & Minor

      Oct 2023 - now
      Manager

  • Licenses & Certifications