Kendra MacGregor

Experience

• 

  Ideal Image

  Feb 2014 - Dec 2016

  Guest Services Consultant

  - Responsible for scheduling of guest appointments.- Developed and managed employee schedules.- Handled guest payments and financing.- Performed monthly inventory and reported on discrepancies.- Developed comprehensive store and product knowledge.- Upsold $10,000+ per month to contribute to store sales.

• 

  VOX Network Solutions

  Jan 2017 - May 2022

  - Provide weekly, monthly, and quarterly reporting to customers and Operations Management.- Work with all departments within Operations to document and update company processes and procedures.- Manage and perform customer data audits to ensure quality and consistency.- Maintain internal and external Knowledge Bases.- Organize and oversee enhancements and resolution of issues with System Administrator.- In charge of onboarding new customers.- Contribute by way of insight to Continual Improvement efforts. Show less

  • Quality Assurance Manager

    Sept 2019 - May 2022

  • Service Desk Manager

    Mar 2019 - Sept 2019

  • Case Manager

    Sept 2018 - Mar 2019

  • Customer Service Representative

    Jan 2017 - Sept 2018
• 

  Waterfield Tech

  Jun 2022 - now

  Quality Assurance Manager

  - Provide weekly, monthly, and quarterly reporting to customers and Operations Management.- Work with all departments within Operations to document and update company processes and procedures.- Manage and perform customer data audits to ensure quality and consistency.- Maintain internal and external Knowledge Bases.- Organize and oversee enhancements and resolution of issues with System Administrator.- In charge of onboarding new customers.- Contribute by way of insight to Continual Improvement efforts. Show less