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Swati Sinha

Swati Sinha

Front Office Executive

Followers of Swati Sinha643 followers
location of Swati SinhaHyderabad, Telangana, India

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  • Timeline

  • About me

    Certified ESG Professional | Vice President - ESG and DE&I at Sigachi Pharma

  • Education

    • Symbiosis Institute of Business Management, Pune

      -
      Post Graduate Diploma in Business Administration Business Administration and Management, General

  • Experience

    • The Surya Crown Plaza

      Jan 1998 - Jan 1999
      Front Office Executive

      • Resolved guest issues promptly to improve customer experience• Organizing and catering for administrative requirements• Effectively and efficiently, dealt with customer complaints, offering solutions to maintain customersatisfaction and loyalty

    • The Park Hotel New Delhi

      Jan 1999 - Jan 2002
      Guest Relations Executive

      • Planning and taking care of all the VIP movements at the hotel• Monitored guest feedback to continually seek improved operations and processes for optimized customersatisfaction• Positively promoted current offers and discounts, encouraging add-on sales to maximise hotel profits• Handling guest queries effectively, offering advice on service and facilities• Expertly handled customers' objections, complaints and comments, ensuring feedback was promptlyactioned prior to guests' departure. Show less

    • Vodafone

      Jan 2002 - Jan 2004
      Customer Care Executive

      • Provide feedback to management to plan profitable and customer friendly strategies to enhance sales• Supported continuous improvement initiatives, collecting customer feedback to inform future businessprocesses.• Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfactionlevels• Drove customer retention, building engaging relationships through every interaction.• Maximised sales revenue growth by successfully identifying and capitalising on cross-sellingopportunities. Show less

    • Tvarita Consulting Pvt. Ltd

      Jan 2006 - Jan 2011
      Business Development Executive

      • Collaborated with cross-company departments, developing new strategies to capitalise on emergingcustomer trends.• Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels ofclient satisfaction.• Generated leads to bring in new client revenue and improve bottom-line profitability.• Influenced key decision-making and established trust with stakeholders.

    • Sigachi Pharma

      Oct 2023 - now
      Vice President - ESG and DE&I

  • Licenses & Certifications

    • ESG - Management, Reporting and Communication (Exec. Education Programme)

      Indian Institute of Management Bangalore
      Jan 2024

    • IICA Certified Environmental-Social-Governance (ESG) Professional : Impact Leader Programme

      Indian Institute of Corporate Affairs
      Sept 2024
      View certificate certificate