Ravichandran Manickam

Experience

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  Freelancer (System Servicing & Maintenance)

  Nov 1996 - Feb 2000

  System Servicing & Maintenance

  • System Assembling, Software Installation and Servicing (AMC Contract)• Network Maintenance

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  Kshema Technologies Ltd.,

  Mar 2000 - Jul 2003

  Software Engineer

  • Core delivery team Member for one of the CRM products (SOLVITUR 4) enhancement & maintenance project• Generate and publishing the Web based Catalogs for the different types of products • Backend Programmer for Data Migration Projects• Involve in Auditing on the process adherence and compliance in order to make sure the bank’s policies and procedures are followed• Project System Administrator

• 

  HCL Technologies

  Aug 2003 - Sept 2015

  Program Manager - (Corporate Investment Banking - Production Management)

  • Bringing stability, availability and resilience thru automations and value Add initiatives as per the agreed SLA • Identify the opportunities for improvement area for the better service delivery and Streamlining the production support processes and practices • Program Management and delivery with global team and providing technical assistance to the Support Team• Offshoring the project from the US to India to fulfill the Cost Saving initiatives • Building a team, Manage and provide ITIL aligned support & Maintenance services for Investment Banking Applications and provide Technical Level 2 Support Services to Investment Banking Applications/Platforms• Managed the delivery by sourcing to different service lines internally to meet the delivery requirements with minimal cost• Producing the delivery metrics and Governance with Client / Senior Program Management• Managed the billing of the team on the monthly basic and assisted the finance team to raise invoice• Provide 24 x 7 technical Support across the globe (On-shore / Off-shore Follow the Sun Model) for IB Applications • Ensuring maximum availability of the applications to the business, servicing the incidents within the SLA, health checks, incident management, problem management, change management and stakeholder reporting• Conduct the periodical review on the team delivery for SLA and KPIs adherence across the engagement• Ensure the team is having sufficient knowledge to provide the support and always working towards to de-risk on the key man dependency• Driving the Major Incident Calls and bring them to closureAreas of Expertise:• Operations strategy for Investment Banking based on ITSM• Technical & Management of Service Operation• Identifying opportunities and implementing Continual Service Improvement at engagement level• Automations and Monitoring Tools Implementation• Portfolio Optimization and Application Data Centre Migration Show less

• 

  JPMorgan Chase & Co.

  Sept 2015 - now

  As an APAC Regional Lead for Wholesale Payments responsible for• APAC Banking Production Management site lead based in Singapore, managing branch office teams located in 14 different APAC countries to provide technology support to J.P. Morgan Chase Bank's Wholesale Payment Business• APAC Regional coordinator from technology group for Business Operations, Technology Controls, Client Advocacy & Client Services groups• Establishing Governance with various stakeholders & line of business teams (Tech Support) to bring stability for Wholesale Payment application environments• Developing & implementing strategies to stabilize the technology support and improve the resiliency to support Bank's new business• Deliver benefits to firm through productivity gain and operational efficiency, Identifying gaps & improvising the team capability Show less

  • Vice President

    Feb 2018 - now

  • Vice President

    Sept 2015 - Jan 2018