Christopher Wong

Experience

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  Public Bank Berhad

  Sept 2008 - Mar 2011

  Senior Operations Officer
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  Scope International (M) Sdn Bhd

  Mar 2011 - Mar 2012

  Management Associate

  Rotation between 3 major units in Scope :Wholesale Banking OperationsConsumer Banking OperationsTechnology

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  Standard Chartered Bank

  Apr 2012 - Jun 2016

  Key Roles & Responsibilities• Gather business requirements and work with Technology or vendor partners to provide the business solution• Manage various scale of Programme/Project across all phases of the project life-cycle. • Define detailed plan & its inter-dependencies, including planning & locating project resources. • Manage communications between Stakeholders • Monitor issues and ensures resolution is reachedKey Projects ManagedPMO for Regulatory & Retail Clients Projects - MCCS- Chip & Pin (Debit & Credit Cards)- LHDN- eIBFT- Payment Reference Standards- Replacement of Signature Verification System Show less - Taking the lead role in new projects and new enhancement for all remote banking channel which includes Online Banking, SMS Banking and Mobile Banking.- Works closely with Technology team and business unit to ensure stakeholders requirement are met in orderly manner.Key Projects ManagedProject Manager for Capture at Source a. Innovative in country digital mobile solution which allows mobile sales team to garner credit card sales anytime and anywhereb. Assisted Project Director in engineering the solution and nationwide deployment. Project reached full maturity within 6 months and contributed to a sharp increased of monthly credit card submission.c. Turnaround time for cards processing showed a drastic drop by 50%d. Recently won an award at the 13th Annual CIO100 Awards 2014 Show less - Involved in rolling out new projects for consumer banking operations. Takes lead role in end to end project cycle from user requirement gathering, review of functional requirement, User Acceptance Test, User Verification Test, live deployment to post implementation evaluation.- Works closely with Technology as well as Operations Unit on the escalated issues and deliver the solution with efficiency. Provides training to Operations Unit on usage of new system / application.Key Projects ManagedProject Manager for Straight to Operations/Hub Projecta. Group driven project with the sole purpose of providing a robust and scalable system for scan/capture and electronic routing workflow for processingb. Coordinating all aspects and acting as central point of contact for the project team which leads to the deployment across all 43 nationwide branches within a span of 6 monthsc. Bank reaps massive benefits via this deployment i. High reduction in TAT by 40%ii. Reduction in operational costs by eliminating manual couriers costsiii. Improved productivity by 20% Show less

  • Project Manager - Project Management Office (PMO)

    Apr 2013 - Jun 2016

  • Project Manager - Digital Banking

    Nov 2012 - Mar 2013

  • Project Manager - Consumer Banking Operations

    Apr 2012 - Nov 2012
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  Maxis

  Jul 2016 - Jan 2019

  PMO Manager

  Supporting Business IT Transformation at the programme level, to govern, manage and develop programme deliverables, to drive and align program objectives with business process/policy decisions and ensure timely and quality delivery.

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  Astro

  Jan 2019 - Oct 2022

  Customer Experience Manager

  Key Roles:1) NPS & Continuous Improvement Programme - Establish and execute NPS programme framework by building roadmap for NPS improvement, dissecting survey findings and driving key deliverables. 2) Customer Journey (CJ) Design - Design CJ across all new product launches ensuring customer expectations are met and converting low points into areas of opportunities to delight for both customer and company.3) Project Management - Define, plan and implement Customer Service projects which includes building business case, defining goals & deliverables, schedule management, risk & issue management, communication & reporting, Show less

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  CAH Medical Centres Sdn Bhd (formerly known as Ramsay Sime Darby Healthcare Sdn Bhd)

  Oct 2022 - now

  Senior Manager Customer Experience & Digital Innovation

  Key Roles: 1) Customer Experience - Establish and execute CX driven strategies and initiatives.2) Project Management - Lead implementation of customer-centric projects across Malaysia hospitals.3) Digital Innovation - Assess and trial new technologies in collaboration with partners to develop scalable business cases for hospital applications.