Magnolia Lugo, MSHR, PHR, SHRM-CP

Experience

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  First Union Mortgage (now Wells Fargo)

  Jan 1993 - Jan 2001

  Operations Team Leader (Assistant Secretary)/Custody Management Supervisor

  Managed, coached, and mentored a support staff of 14 employees. Collaborated with management on budget proposals; responsible for day to day operations of department. Served as liaison between loan attorneys and customers to ensure all legal documents were in place for commercial loans in excess of $1 million. Wrote job descriptions for positions, which resulted in a reclassification of job duties and functions and cost savings. Redesigned file request system, which resulted in time saving and a more user-friendly process for customers and a staff of 150  Responsible for day to day operations of department Maintained 850,000 files and assured compliance with agency and federal regulations for document storage and handling  Handled multiple loan sales simultaneously while ensuring accountability and deliverance within specifications  Managed vendor relations with on site vendor companies. Handled employee relation matters including layoffs, terminations, and provided mediation Show less

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  University of North Carolina at Chapel Hill

  Nov 2001 - Oct 2006

  HR Facilitator/HR Coordinator/Personnel Assistant

  Processed full range of Human Resource Generalist functions including benefits; employment, (made offers), salary administration, and classification (wrote analyst notes). Coordinated leave of absence benefits (health, life, 401k retirement forms) for all UNC employees including counseling and advising of benefits and health insurance for reduction in force employees.  Provided direct support to departments with problem resolution of benefits including knowledge of retirement, health, dental, and life insurance policies and guidelines Responsible for creation of new and reclassification of current positions both SPA and EPA Mediated during employee relation disputes  Managed faculty recruitment process including advertisement and EEO requirements  Collaborated with vendors to ensure benefit problem resolution of over/under payments, beneficiary changes, name/address changes, and claim issues Screened new hire enrollment forms for accuracy including notarization  Oversight for benefit forms accuracy and processing correction of benefits Provided benefit customer service campus wide Show less

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  North Carolina Central University

  Oct 2006 - Feb 2008

  Personnel Technician III (Employment Specialist)

  Managed recruitment process of faculty for the College of Science and Technology, University College, and Institutional Advancement (Advertisements, Letters of Appointment, and Orientation).  Handled position announcements, hiring contracts, and orientation management Ensured EEO/Affirmative Action Compliance Ensured compliance with U.S. Citizenship and Immigration Service

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  NC State University, Facilities HR

  Feb 2008 - Jan 2014

  Facilities Human Resources Manager (HR Consultant)

  Responsible for personnel administrative functions (recruitment, family medical leave, policy development and procedures, on-boarding, classification, EEO compliance, and performance management) for >850 employees. Coached and managed a staff of 3 full time employees. Reorganized key staff functions in family medical leave and payroll processing for improved customer service and efficiencyImplemented performance management audits with coaching/feedback guidanceCreated on-boarding media and adopted policy guidelinesCreated HR Newsletter focusing on key HR initiatives and updates. Attended Leadership meetings with the Associate Vice Chancellor of Facilities. Show less

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  Human Resources Professional

  Aug 2014 - Jul 2015

  Leave of Absence Specialist

  Managed a case load of 200 + family medical leave accounts. SME for staff and management regarding federal family medical leave policy and the Fidelity family medical leave policy nationwide. Evaluated and approved family medical leave as well as advised and coached staff and management on all aspects of leave and disability. Worked with vendor on disability leave.

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  DHHS/RJ Blackley Center

  Jul 2015 - Jun 2023

  HR Manager

  Led a HR Team in a hospital settings. SME on employee relations (coaching, disciplinary, and unemployment hearings); Provided oversight for full life cycle for recruitment and payroll and handles performance and organizational management. SME for salary administration and onboarding.Sat on the hospital leadership team with the hospital director and leadership.

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  NC Department of Transportation

  Jun 2017 - Jun 2022

  HR Manager

  Provided human resources leadership for >1500 full time employees within the Department of Motor Vehicles. Led a HR team of 5 employees. Sat on the leadership team with the Commissioner and DMV leadership. Also sat on the HR leadership team with the HR Director.

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  NC DHHS Human Recources- Office of the Secretary

  Jun 2022 - Jun 2023

  Human Resources Manager

  Led a HR Team with 15 positions supporting the Office of the Secretary. Provided strategic consulting to executive leadership. Subject matter expert for all HR functions. Provided weekly and monthly metrics to the executive team and HR leadership. Responsible for team development opportunities for staff. Coached and counseled over 1200 employees under the Office of Secretary.

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  NC Community Colleges System Office

  Jun 2023 - now

  Human Resources Director

  Lead a team of three HR professionals. Oversight for all areas of HR. Provide guidance to the community colleges.