Nikhil Nayyar

Experience

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  IBM Global Process Services

  Mar 2003 - Nov 2004

  PROCESS TRAINER

  •Mentoring & training floor support advisors also addressing their concerns related to performance, attendance, leaves & rosters•Reviewing performances & giving feedback on performance while highlighting focus areas to a team of 50 advisors.•Provided regular coaching, mentoring, floor support & feedback•Providing feedback in order to bring them up to the required levels of performance•Audits on support rendered by advisors thru reviewing recorded calls or joining as a silent member on call•Providing exposure thru Joint Calls with clients involving the advisors pertaining to technical services required by clients. Show less

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  Air India

  Jan 2004 - Jan 2010

  Sr CABIN CREW

  •Management of cabin crew on board, personal interaction with First/Business Class & other VIP passengers on board seeking Customer Delight.•Execution of in-flight safety norms in line with prevailing norms of DGCA and International best practices.•An exhaustive experience of International operations across United States, Europe, Southeast Asia and Gulf countries and an acquaintance with their cultures.•Exposure to managing large workloads whilst meeting strict deadlines and meeting short TATs across various Customer Facing Roles within the Cabin Crew division. •To ensure that the monthly targets for new enrollments under the “Air India Frequent Flier Program” are met. •Reviewing and Guiding DGCA certified crew member with proficiency in carrying out safety•Taking on specific office or ground duties assigned by the Cabin Staff Management •Expertise in offering immediate and temporary care to a customer in case of an accident or sudden illness until professional care can be obtained•Holding regular forums with Cabin Supervisors and senior crew in order to improve working relationships and gather feedback for improvement of cabin service techniques Show less

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  Air India Limited

  Jan 2014 - Jan 2017

  Cabin crew incharge
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  Air India Limited

  Jan 2018 - now

  First Officer