Thembi Tsotetsi

Experience

• 

  Standard Bank Group

  May 2003 - Apr 2014

  Delivery of work place skills as well as soft skills, facilitation and coaching of various curricula namely: teller's, service, sales and team leader curriculums. Facilitation and coaching of six sigma white belt. Accredited as a facilitator with Trideco on Basic Instrutor Training and High level Instructor Training. Responsibilities was leading the frontline team on making sure that the following goals were met in line with our KPIs. The goals were: Client Experince, Revenue and Risk and Compliance.

  • Training Facilitator

    Oct 2009 - Apr 2014

  • Team Leader Frontline

    May 2003 - Sept 2009
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  Standard Bank South Africa

  May 2014 - Aug 2022

  My duties as team leader regional service centres was managing nine service centres within the Eastgate region. The nine service centres were operating as branches with tellers, service, customer consultants, relationship banking namely (prestige and business banking). My KPIs were: Revenue Generation through NII and NIR also making sure that the costs for the branches were kept at a minimum, Cost Management, Client Experience, Risk and Compliance and People Management. Coaching and mentoring the leaders of the branches to understand the goals and assists them with understanding of how these goals are interlinked and at what stage is their branch considered to be profitable. When I was promoted to branch manager, seven of my branches or service centres were considered to be self sustainable meaning generating enough revenue and their impairments were lower than their revenue. The service centres were making enough money to stay open for business. Show less

  • Relationship Manager

    Oct 2017 - Aug 2022

  • Team Leader Regional Service Centres

    May 2014 - Sept 2017
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  Access Bank South Africa

  Aug 2022 - now

  Senior Support Manager