Anaïs Vanacker

Experience

• 

  Nutrisens

  Apr 2013 - Jul 2013

  Export Sales and Marketing Assistant

  Reporting to the Sales Export ManagerMy mission was to support the Sales Department by managing orders and shipments outside France, by contacting potential customers for the sport brand GO2 for Swiss market and by creating and adapting marketing tools to export markets

• 

  DIMO Maint

  Jan 2014 - Jul 2014

  Export Sales and Marketing Assistant

  Reporting to the Sales ManagerMy mission was to develop our sales within the hospitality sector by creating a dedicated website in English, by doing targeted prospection and doing competitive intelligence

• 

  HTI Technologies

  Sept 2014 - Sept 2015

  Export Sales and Marketing Business Developer

  The group HTI France is a major player of the medical ceramics market (www.hti-france.com).HTI Technologies is specialized in plasma coatings on implantable medical devices, medical ceramics (femoral heads, liners, disc prosthesis for spine), and advanced ceramics for the industry field.HTI Med offers a medical complementary cleaning and packaging service in clean rooms.- I managed the project regarding the necessary resources and skills for HTI Technologies'​ internationalization (analysis - export diagnosis - recommendations)- I managed the export approach for medical ceramics: study and market selections (South Africa, Turkey, India and Brazil), potential customer database- I organized and followed-up export transportation (payments, freight forwarder, customs, incoterms, Chamber of Commerce and Industry, etc.)- I handled the Customer Service and realized follow-up on export projects- I created new commercial tools for the Sales Department: country profiles, customer profiles, dashboards, etc.- I handled Sales Administration (registration of PO, AOR sending, production schedule management, customers' production dashboards management)Missions conducted in collaboration with the Sales Department and the Management Board. Show less

• 

  CEVA Logistics

  Jan 2016 - Mar 2016

  Customer Service Assistant - Foreign Markets Unit

  (Temporary Mission)- I managed customer service for the Spanish and Portuguese markets (back-up for the Italian market)- I managed the daily planning and daily oderbook - I handled daily, weekly and monthly claims for the French and Export markets- I updated KPIs

• 

  Vencorex

  Apr 2016 - May 2018

  Reporting to the Customer Service ManagerMy mission was to drive projects for customer service to standardize sales administration procedures for EMEA, APAC and LATAM as well as to manage an export portfolio.- Projects: improve and standardize sales administration procedures for EMEA, APAC and LATAM, management of the sample replenishment centre (replenishment orders, homologation projects, procedures to ship samples outside E.U.), customer master data creation and modification- Customer Service Office: management of an export customer portfolio for Eastern Europe, Turkey, Greece, Italy - Back-up Demand Planner EMEA for 6 months Show less Reporting to the Customer Service ManagerMy mission was to manage an export customer portfolio in collaboration with the Regional Sales Manager for Eastern Europe, Greece, Italy, Turkey, Maghreb, Middle East, South Africa + back-up for UK, BNL and Sandinavia- Sales Administration: order receipt and order keying in SAP, check of quantities as regards to the allocation plan communicated by the Demand Planner, delivery and shipment follow-up, contact with carrier and forwarders- Forecasts: challenging customers for next month forecastswith the Regional Sales Manager to give accurate information to the Demand Planner EMEA- Invoicing: price management in SAP, invoicing, credit/debit notes, rebates- Claims: claim managament with Quality Department, Regional Sales Manager and the distributor.- Sample: sample requests Show less

  • Project Officer Customer Service

    Oct 2017 - May 2018

  • Export Sales Customer Service Officer

    Apr 2016 - Sept 2017
• 

  Newell Brands

  Sept 2018 - now

  Reporting to the Customer Service Manager EMEAMy mission is to supervise and drive my team towards customer's efficiency and satisfaction by implementing process, tools and KPIs / 15M€ - 4 personGeographical areas: EMEA + LATAM + ASIAIntercompany Orders & Customer Sales Orders shipped from France, Italy, the US, South Africa and Asia (internal and external suppliers) / Cross-trade operations.- Management: recruitment, onboarding and training, quaterly and yearly performance reviews, development plan, objective setting, monthly team meeting- Team: defining customer portfolio, daily assistance to the team, managing the orderbook and backorders, date management, monitoring activity with KPI's, weekly sales flash- Project: SAP NWL deployment, integration of new work tools (internal portals for price management, customer master data, material master data, vendor master data, procurement, etc.) order automation (Esker)- Continuous Improvement: drafting and updating procedures, improving tracking toolsKey Achievements:- Participated in the SAP Newell project within the OTC team (Order To Cash as a BPC)- Achieved 57% of automated order in 2 years (optical recognition and mass uplaod) Show less Reporting to the Customer Service Team LeaderMy mission was to manage a portfolio of French customers and to to provide key analysis to my department (stock transfers, control report to review pricing policy, inventory discrepancies)- Analysis: monthly control of stock transfers between French partners, monthly analysis of the control report to review and correct the pricing policy if not applied by the system, yearly analysis of the inventory discrepancies- Amazon France: part of the project to resume direct business with Amazon France (EDI project), order management, claim management, penalty management, catalog management, weeky sales flash- Sales Assistant: in charge of 2 French partners and online discounters- EDI: correction of EDI_DESADV errorsKey Achievements:- Participated in the Amazon France project: direct business (+32% of turnover in 12 months), EDI project Show less

  • Export Customer Service Team Leader

    Jan 2021 - now

  • Sales Assistant & Analyst

    Sept 2018 - Dec 2020