Stefan Shopov

Experience

• 

  Express Consult

  Jul 2003 - Aug 2003

  Computer Technical Specialist

  Main responsibilities included:- assembling computers and adding accessories- installing OS and software

• 

  Atlas-K

  Jul 2004 - Jul 2004

  Computer Technical Specialist

  Main responsibilities included:- assembling computers and adding accessories- installing OS and software

• 

  Oriann

  Sept 2008 - Jan 2012

  Responsible for web development team including 3 developers, 2 designers and supporting personnel. Main responsibilities:- managed budgets for the salaries of the team- on boarded new members- delegated tasks between team members- led meetings between team members- monitored progress of the team- kept the communication with the US side Responsible for analysis, copywriting, link building of websites. Main responsibilities:- did analysis of the website SEO status using various techniques- researched different methods of improvement of SEO status- did link building- did copy writing

  • Team Leader

    May 2010 - Jan 2012

  • Search Engine Optimization Specialist

    Sept 2008 - Jan 2012
• 

  Dunav Press JSC

  Mar 2009 - Aug 2009

  Prepress Operator

  Responsible for the preparation and processing of the images before they go for printing. Main responsibilities included:- worked with Corel Draw to prepare documents for printing- worked with Adobe Illustrator to prepare documents for printing- worked with Adobe Photoshop to prepare documents for printing

• 

  SelCom Ltd.

  Sept 2010 - May 2013

  Office Assistant & Consultant

  Responsible for research, analysis and documentation. Main responsibilities included:- did research of the market- did analysis of the results- did presentations in front of the team- conducted and monitored communication with the clients- kept documentation with results, ideas and trends

• 

  MentorMate

  May 2014 - now

  - People Management of 25 people in the Financial Customer Industry;- End to end people management of the direct reports;- Motivate and mentor the team/Enables and supports people;- Drive team competence, retention and evolution. Control attrition;- Accountable for delivery to MentorMate/TietoEvry;- Strong awareness and insights into relevant customer;- Support sales/pre-sales;- Provide technical guidance and drive quality standards in delivery;- Drive skill development and continuous improvement;- Promote company culture and team spirit. Lead relation building;- Drive people satisfaction, engagement and wellbeing;- Responsible for Performance management process;- Covering – hiring, development, daily operational topics;- Handle customer, project, resource escalation effectively;- Align client's goals with individuals’ goals;- Responsible for delivery margin. Show less Responsible for Development of QA Department, Improving Processes and Internal Training Courses- being a part and coordinating work with 4 other QA Managers and 1 QA Director, all responsible for more than 200 QAs in Sofia, Plovdiv, Varna, Ruse and Veliko Tarnovo (and from other countries);- planning and operating with budgets;- establishing, defining and documenting department processes;- leading QA efforts of one of the largest and complicated projects having more than 10 QAs (manual and auto);- Performing annual performance reviews of QA Specialists, QA Analysts, Senior QA Analysts, QA Leads and setting goals;- investigating and setting quality standards;- mentoring and supervising other QAs;- organizing and improving internal QA training courses (jMeter Training, Databases for QA Training, Mobile App Testing Training, Web Services Training, User Story & Design Analysis Training, Quality Side of Software Development, Accessibility Training);- organizing and leading external QA Academy training for Plovdiv, Varna, Ruse and Veliko Tarnovo;- leading and improving SCRUM Training (with other trainers);- leading Leadership Course and preparing people for Lead position;- participating in selection and interviewing process for Sofia and Ruse. Show less Responsible for management & business development of MentorMate's Ruse Office. Main responsibilities as Office Manager:- looking for appropriate building;- constantly leading communication with building owners and MentorMate higher management, negotiating rents;- looking for improvements within the premises and making them happen;- participating in the hiring process for an office assistant;- constantly delegating tasks to the office assistant and others;- executing payments on behalf of the company;- kept accounting book for the office before the office assistant was hired;- gathering feedback from office employees;- consulting about decisions related to the office;- giving ideas for further improvements for the office;- meeting with different people from different institutions like Ruse University. Show less Main responsibilities and achievements as QA Lead:- Mentoring and guiding a team of 19 QA Specialists and Analysts both in Sofia and Ruse- Performing annual performance reviews of QA Specialists and Analysts and setting goals- Participating actively in interviewing and hiring process both for Sofia and Ruse- Participating in strategy development for the QA department- Managing budgets for the salaries of the QAs in my team- Performing annual performance reviews of employees both in Sofia and Ruse- Monitoring projects and helping troublesome ones- Performing jMeter Training every 3 months- Helping establish an SQL Training- Organizing User Story and Design Analysis Training- Organizing QA Academy in Ruse- Organizing and performing Quality Side of Software Development Training- Presented on DevTalks on the topic of "Where performance and quality meet"- Participated on the workshop within MobCon conference Show less Responsible for the quality of mobile and web applications. Main responsibilities:- automated the back-end web services using jMeter and Postman- led the QA team of 3 people and delegating tasks- led the scrum meetings in the absence of Scrum Master- created a performance strategy- did performance testing of the system executed from Amazon Virual Machines- gathered results and documenting them- created a documentation with results, charts, recommendation and conclusionstested Stripe payments- did grey box testing using Charles and Fiddler- did mobile testing and debugging using Android Studio and iTools Show less Responsible for the quality of mobile and web applications. Main responsibilities:- Wrote test plans from the requirements, specifications and test strategies- Tested based on Design and Functionality documentation.- Installed and upgrading .apk files.- Tested iOS application.- Tested Android application- Tested in-app iOS subscriptions using iOS sandbox- Tested in-app Android subscriptions using Android sandbox- Tested in-app Kindle subscriptions using Amazo sandbox- Device/Browser Matrix creation and device compatibility testing- Utilized Black-Box, Visual, Functional and Usability testing.- Tested restful web services.- Debugged applications through Eclipse, iTunes and Charles.- Communicated with and updated the PO regarding issues and blockers for the team.- Created and executed test cases.- Logged and re-tested defects. - Queried MSSQL database to perform testing or extract/edit information- Led meetings in Scrum Master absence Show less

  • Manager Financial Services

    Jun 2024 - now

  • QA Manager

    Jun 2020 - now

  • Office Manager

    Sept 2016 - now

  • QA Lead

    Jun 2017 - May 2020

  • QA Analyst

    Jun 2015 - May 2017

  • QA Specialist

    May 2014 - May 2015