Saud Mohammed Ali, MBA

Experience

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  Alesayi Motors

  Jan 2011 - Jan 2011

  Service Engineer

  - Swift Response to the Customer Query.- Served as the primary point of contact for customers- Communicated status of job service as necessary- Worked with customers to identify service needs- Advised customers for needed repairs when appropriate- Determined product warranty status and assisted in processing customers’ warranty claims- Maintained liaison with managers to ensure priority work management

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  Raja Samir Andary Factory

  Oct 2014 - Nov 2017

  Operation and Maintenance Engineer

  • Corresponded to perform repairs listed on work orders. Maintained work orders as a record of work completed.• Formulated to make repairs in a timely professional manner. Facilitated with the work follow up and make daily progress report.• Coordinated with the control the material wastages at the time of execution. Collaborated to perform preventive maintenance and other tasks as assigned.• Perform scheduled maintenance inspection repairs. Ensure proper completion of work that may need to be accomplished by outside vendors.• Ensure that maintenance tools are in good working conditions well as stored neatly, securely in the maintenance room. Show less

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  Arabian Recycle and Compound Horizon

  Dec 2017 - Nov 2019

  Operation and Maintenance Engineer

  • Corresponded with the verification of purchased product including the customer supplied product.• Facilitated with monitoring and measurement of product at various stages including in‐process inspection, product testing, final inspection.• Maintained inspection status throughout the stages of manufacture.• Formulated with periodic inspection for maintenance of the line.• Presented to check the production status time to time, if any fatal errors do the necessary and immediate action to continue the process.• Conducted regular random checks on shop floor to check for compliance on all stages of the production cycle and provide on the spot feedback. • Coordinated to prepare checklists to check all activities are completed.• Collaborated with preparation and implementation of preventive maintenance.• Provided proper training to the work men in order to achieve higher standards of quality.• Managed and supervised the corrective and preventive maintenance• Moderated with planning and undertaking scheduled maintenance. Responded to breakdowns, diagnosing faults, repairing equipment.• Supervised the welding activities during corrective maintenance for quality welds• Supervised engineering and technical staff. Influenced to obtaining specialist components, fixtures or fittings.• Performed additional tasks/responsibilities assigned by the Branch Manager. Show less

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  SPM Auto Garage

  Aug 2020 - Dec 2021

  Business Development Manager

  • Meetings with prospective clients, showing presentation and collecting brief from clients, understanding there requirements, and coordinating between client and in-house creative teams to meet client deadlines• Planning and overseeing new marketing initiatives.• Researching organizations and individuals to find new opportunities.• Increasing the value of current customers while attracting new ones.• Finding and developing new markets and improving sales.• Negotiating with delivery teams regarding job deadlines to create an impeccable service experience for the client.• Time management, meeting project execution deadlines and problem solving.• Preparing project proposals, project plans, account managing, communication, prioritizing work schedule• Attending conferences, meetings, and industry events.• Direct marketing program, client relationship management (CRM), launching program; event planning, loyalty program; sales program; brand-building program, brand valuation program; direct mailers promotions activities SEO & SEM and printed media. • Developing quotes and proposals for clients.• Developing goals for the development team and business growth and ensuring they are met.• Training personnel and helping team members develop their skills. Show less

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  Pepe's Piri Piri

  Feb 2022 - now

  Team Lead

  • Develop with reviewing customer surveys to develop and implement ways to improve cus-tomer service | Collaborate with resolving customer complaints in a professional manner • Authorize for checking in on dining customers to enquire about food quality and service.• Spearhead to provide excellent customer service in high-quality, friendly atmosphere and developed a rapport with customers | Facilitate to ensure all company standards and pro-cedures are implemented and adhered to in my area of work.• Outperform to maintain high service standards by the ongoing training of basic service, hospitality, policies, and procedures for all assigned employees.• Administer and ensure compliance with food safety and sanitation policies, laws, and practices, including corporate HACCP program. Show less

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  Tracsis Traffic Data

  Aug 2022 - now

  Traffic Data Collection Surveyor

  • Market research and data capture services within traffic, rail and pedestrian services.• Conduct regular reviews of collected data and ensure validity, reliability, relevance, timeliness, and accuracy of captured information.• Ensure safety and confidentiality of all client and customer information. Conduct both quantitative and qualitative data collection activities through a range of manual surveys.• Participate actively in data collection alongside the field team workers.• Daily review of focus group notes to assess depth and quality of content.Projects worked on: TFL Tram, TSGN Networks, GA Networks, West Midlands Railway, Tottenham Hotspur Stadium and Mayor of London New Year Eve. Show less

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  Anglia Ruskin University

  Oct 2022 - Jul 2023

  Class Rep