Jessica Stuart

Experience

• 

  SLV.Global

  Aug 2013 - Aug 2020

  - Project managed the development of a bespoke CRM from inception to rollout.- Reduced companywide administration time by 40% via automation.- Hired an external supplier and was embedded in their cross-functional delivery team of softwareengineers and designers.- Set the product vision and focused on customer needs and user objectives.- Provided guidance and prioritisation for the product roadmap and signed off sprint iterations.- Specified the business requirements including a unique customer portal, automated booking systems,batch and bulk SMS and email messaging, customer questionnaires and payment gateways.- Delivered the new CRM system within a 9-month timeline and with a £250,000 budget. Show less

  • Head Of Customer Experience

    Apr 2018 - Aug 2020

  • CRM Marketing Manager

    Jan 2017 - Apr 2018

  • Product Owner | Project Manager

    Aug 2013 - Jan 2017
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  J & E Digital Solutions

  Aug 2020 - Apr 2021

  Co-Founder

  Still managing your business on spreadsheets and notes? We help you make the most of online tooling such as booking platforms, scheduling systems and payment gateways. We understand that personal interactions with your customers are central to you and we work with a focus on your customers experience to ensure that isn't lost.As the Co-Founder of J & E Digital Solutions, I'm working with our clients and their teams on all stages of our digital transformation projects, from problem statements to identifying solutions to implementing them. Show less

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  Hart Square

  May 2021 - Jun 2022

  Business Change Consultant

  Strategic Consultancy for the not-for-profit sector, working with charities, professional membership organisations, and trade unions to identify opportunity for improvement within their digital strategies, define a business case, tender for a Technology Partner, and implement a solution.Project Management of large digital transformation projects, including stakeholder and change management. Overseeing the delivery of CRM projects including Salesforce.Project support and quality assurance to promote best practice, and successful ongoing client/ partner relationships. Show less

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  Deloitte Digital

  Jul 2022 - now

  • Senior Consultant

    Jun 2023 - now

  • Consultant

    Jul 2022 - Jun 2023