Gulnaz Khasanova

Experience

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  Trakresurs LTD

  Aug 2008 - Sept 2011

  HR Specialist/ Office Manager

  Oversee mail distribution, shipping and receiving processes and courier service;Arranging travel, meeting and appointments for management team;Plan and facilitate the execution of office internal and external events (company meetings, Holidayparty);Maintain company staff by establishing a recruiting and interviewing program; New hire paperwork, orientation, training etc.;Writing job offers and job descriptions;Maintain historical human resource records by designing a filing and retrieval system, keeping past and current records;Disciplining employees; monitoring and appraising job results;Attendance and Vacation tracking;Maintain excellent working environment to maintain morale, recognize special occasions in employees lives. Show less

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  Celebrity Cruises

  Nov 2011 - Jul 2014

  Asst Waitress/Waitress/Hostess

  Meeting of guests, providing a service, control of the menu of restaurant, taking and delivering reservations, making offers according menu, recommending wines and other drinks to customer, booking from guests restaurants and promotion specialty restaurants.

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  Vivanta By Taj Coral Reef Maldives

  Oct 2014 - May 2016

  Guest Relation Officer

  • Responsible for meeting and assisting all our guests upon their arrivals, during their stay and departures from the hotel. • Maintains regular contacts with the guests. • Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions.• Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions. • Promote all our outlets , excursions, packages, selling rooms.• Ensures that all the facilities are available to the guests. • Greets guests upon arrival and bids farewell upon departure.• Ensures that, whenever possible, guests receive personal recognition.• Handles guest complaints immediately and follows up thoroughly.• Handling cash and also maintaining account records• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. Show less

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  Jumeirah

  Jun 2016 - Jun 2018

  Guest Relations Officer
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  Vakkaru Maldives

  Sept 2018 - Oct 2019

  • Assistant Guest Experience Manager

    Apr 2019 - Oct 2019

  • Butler

    Sept 2018 - Mar 2019
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  Pure Escapes

  Oct 2019 - now

  Guest Experience Manager/ Sales Executive