Sheena W.

Experience

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  NCU

  Aug 2005 - Aug 2006

  Student

  My responsibilities includes...answering the telephone, greeting students and faculty, preparing/delivering letters and correspondence, make contact with organization for job fair and internship etc....

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  Affiliated Computer Services

  Jan 2008 - May 2012

  Quality Assurance Analyst

  Performed administrative duties and support functions to management, complete over 200 letters to different courts and agencies for documents not received for timely processing of garnishment documentsAssisted with general and escalated case study for 5 clients in relation to payments deducted, mailed and not receivedProvided telephone support, investigate and resolved deductions and payment issues for over 5 clients consisting of over 3000 employeesTrained and supervised part time/permanent employees for indexing documents, generating reports and Payroll Software and the processing of garnishmentsResearched and compiled report for Laws and Regulations that governs the 52 states in USA as it relates to garnishments.Review court ordered documents, retrieve information, enter, and analyze data from a wide variety of payroll systems for different Clients. Researched and resolved customers complaints. Demonstrated the ability to maintain composure, work efficiently in a fast-paced environment while preserving, and maintaining strict confidentiality.Managed client issues and provided exemplary service to all customers.Participated in Customer Service Training on Communication and Dealing with Irate callers (Customer Service Certificate).Trouble shoot, resolved problems and handled customer complaintsAudited over 1000 garnishment documents on a monthly basisComplete individual reports for 12 employees as it relates to quality for garnishment documents processed. Compiled report for over 200 employees with garnishment deduction within 2 daysAudited checks returned by agency by researching to ascertain the reason these payments were returned. Resolved these issues by refunding employees or processing checks to correct addresses/vendors.Refund, write off and prepare reconciliation for over deductions and bad debts. Show less

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  Affiliated Computer Services, LLC a Xerox Company

  Jan 2008 - May 2012

  Quality Assurance Analyst

  Performed administrative duties and support functions to management, complete over 200 letters to different courts and agencies for documents not received for timely processing of garnishment documentsAssisted with general and escalated case study for 5 clients in relation to payments deducted, mailed and not receivedProvided telephone support, investigate and resolved deductions and payment issues for over 5 clients consisting of over 3000 employeesTrained and supervised part time/permanent employees for indexing documents, generating reports and Payroll Software and the processing of garnishmentsResearched and compiled report for Laws and Regulations that governs the 52 states in USA as it relates to garnishments.Review court ordered documents, retrieve information, enter, and analyze data from a wide variety of payroll systems for different Clients. Researched and resolved customers complaints. Demonstrated the ability to maintain composure, work efficiently in a fast-paced environment while preserving, and maintaining strict confidentiality.Managed client issues and provided exemplary service to all customers.Participated in Customer Service Training on Communication and Dealing with Irate callers (Customer Service Certificate).Trouble shoot, resolved problems and handled customer complaintsAudited over 1000 garnishment documents on a monthly basisComplete individual reports for 12 employees as it relates to quality for garnishment documents processed. Compiled report for over 200 employees with garnishment deduction within 2 daysAudited checks returned by agency by researching to ascertain the reason these payments were returned. Resolved these issues by refunding employees or processing checks to correct addresses/vendors.Refund, write off and prepare reconciliation for over deductions and bad debts. Show less

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  S.M. Jaleel & Company Limited

  Aug 2014 - Apr 2017

  Preparing Contracts, job letters, drafts letters, wire transfer lettersAnswer and direct all inbound callsCompile payroll documentsReview payrollsPrepare salary, loans, and salary advance reconciliationsPetty cash disbursement and reimbursementsLog and issue checksPoint of contact for clients and potential clientsPrepare presentationsLog employee's vacation, sick days, and departmentPrepare approval letters for employee's vacationAll other duties assign Show less Prepare all company payrolls within the specified time frames; fortnight, commission and monthly.Compile employee time and other payroll data from, timesheets and other records to facilitate processingDownload fortnight registers and analyse for attendance (warehouse, maintenance, sales depts)Review timesheets, wage computation and other information in order to detect and reconcile payroll discrepanciesRecord employee information such as transfers and resignations in order to maintain and update payroll recordsPrepare final payments due to resignation or terminationProcess statutory returns and reconcile statutory paymentsPrepare payments due for statutory remittancesFacilitate voluntary deductions such as loans, mortgagesPrepare AP vouchers and paymentsPrepare and enter journals into accounting softwareProcess staff loans and Salary Advances ensuring payments are recovered on a fortnightly and monthly basisEnsuring the maintenance of properly filed and up to date payroll recordsEnsure the monthly reconciliation of all payroll accountsPrepare monthly clearing account shedules, salary advances and employee loan fundPrepare journals to adjust where necessarySupport all strategic HR initiatives ensuring effective communication and the timely execution of plans as agreedMaintan petty cash - prepare schedule weekly to top-up floatDownload registers - export monthly paid staff registers to excel and submit to department managers monthly Show less

  • HR/Administrative Assistant

    Dec 2014 - Apr 2017

  • Relief Payroll Officer

    Aug 2014 - Apr 2017
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  I.G.L.

  Jul 2019 - Sept 2019

  Human Resources Assistant
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  IPRINT DIGITAL SOLUTIONS LIMITED

  Oct 2019 - Mar 2020

  Human Resources Payroll Administrator
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  West Indies Petroleum Limited

  Feb 2021 - now

  Human Resource Officer