Adam Phillips

Experience

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  Pursu-IT Limited

  Oct 2002 - Dec 2007

  IT Purchasing Manager

  My role at Pursu-IT was responsible for the purchasing and logistics of all orders that came through the IT reselling side of the business. I was responsible for ensuring that all orders were processed and delivered to the customer on time to meet deadline whilst also ensuring maximizing profit. My role matured into technical support engineer visiting customers on site, I also implemented and managed an e-eCommerce presence using an open source CMS solution,

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  LexisNexis UK

  Dec 2007 - Jan 2008

  Helpdesk Analyst
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  LexisNexis UK

  Dec 2008 - Apr 2012

  Technical Specialist II
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  News UK

  Apr 2012 - Aug 2014

  Senior Desktop Support Analyst
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  King's College London

  Aug 2014 - Oct 2018

  To ensure the day-to-day running of the college Client platform services are delivered to a high standard and in accordance with defined service level agreements. It includes proactive management and maintenance of all aspects of college Client platforms, adoption of new services into production and responding to incidents and service requests. The role is also responsible for the Client solutions architecture and continual service improvement ensuring that the college has appropriate and available Client platform services to support its ongoing needs. Show less My responsibilities were to ensure the day-to-day running of the college Client Platform services are delivered to a high standard and in accordance with defined service level agreements. It included proactive management and maintenance of all aspects of college client platforms, adoption of new services into production and responding to incidents and service requests. I was responsible for the client continual service improvement ensuring that the college had the appropriate and available Client Platform services to support its ongoing needs. Show less

  • Client Platform Manager

    Apr 2016 - Oct 2018

  • Client Services Specialist

    Aug 2014 - Apr 2016
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  Dentsu Aegis Network

  Oct 2018 - now

  • Head of Client Infrastructure

    Jan 2019 - now

  • EUC Remediation Consultant

    Oct 2018 - Dec 2018