Marcin Abramowicz

Experience

• 

  PKO Bank Polski

  Apr 2011 - Apr 2012

  Consultant / Senior consultant

  - Telephone customer service for individual and corporate clients - Active sales of banking products and services- Transcripts documents of outgoing phone calls- Leading a team of bank account specialists- In charge of Telephone Mystery Shopper test preparation

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  Home Broker SA

  Apr 2012 - Jun 2012

  Broker

  - Advising clients in preparing their home for listing and showings- Helping buyers locate all properties in their desired area in their price range and meeting their criteria

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  Getin Noble Bank S.A.

  Nov 2012 - Jan 2019

  - Various projects to improve sales of a bank products or services (e.g. accounts, investment and credit products) as well as back office processes (document flow, reporting, and handling cash flow, help-desk, operations)- New process design (credit workflow, mobile accounting, credit analysis implementation of GDPR related requirements).- Risk mitigation planning, Implementation and progress monitoring- Responsible for identifying, analyzing, mapping, measuring and documenting processes in scope of optimization projects. High level Process Management Implementation – workshops and training for Process Owners- In charge of identifying areas for improvement according to Lean Management concept and Just in Time method, using Kaizen, Muda, PDCA, 5S, Six Sigma, and MOS techniques- Project review, reporting. status and updates. IT and human resources management- Conducting Mystery Shopper test to evaluate service level performance of units in scope of project Show less

  • Junior Process Specialist/ Process Specialist

    Oct 2016 - Jan 2019

  • Account manager

    Nov 2012 - Oct 2016
• 

  Credit Suisse

  Jun 2019 - now

  - Responsible for development and configuration of global workflow application with two instances, APAC and SBIP- Managing and training business analyst's team - Management of various global stakeholders for Switzerland, Luxembourg. China, Japan, Pune- Lead Business Analyst working with IT developers to provide technical specification as a basis of implementation for new functionalities- Ensure compliance with regulators, pricing teams, sales team, front office support- Responsible for configuration of Credit Suisse structure evolution- Managing over 1000 products specifications to reflect Credit Suisse offering and pricing Show less

  • Product Owner/ DI

    Apr 2024 - now

  • Project Team Lead

    Aug 2022 - May 2024

  • Senior Business Analyst

    Jun 2019 - Aug 2022