Ahmad Hamdy

Ahmad Hamdy

System Administrator

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location of Ahmad HamdyCairo, Egypt

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  • Timeline

  • About me

    Head of digital & AI skill center Egypt (DAS EGYPT), Certified Scrum Master CSM®, ITIL, Safe®6 Agilist, DevOps, Cissp

  • Education

    • Ain Shams University

      -
      Bachelor Civil Engineering
  • Experience

    • Starnet ISP

      Oct 1998 - Jul 2002
      System Administrator

      Part time Unix system administrator

    • Raya Telecom

      Jul 2002 - Feb 2005
      Data center engineer
    • Africa Online

      Feb 2005 - Mar 2006
      Technical Manager

      Technical Manager, Africa Online, Ivory Coast branch.

    • Orange Business Services

      Mar 2006 - Sept 2011
      • Senior security solutions engineer - Bluecoat engineering

        Sept 2008 - Sept 2011
      • Senior Information Security Solutions Engineer - L2 SOC

        Mar 2006 - Sept 2008
    • Orange Business

      Sept 2011 - now

      Building and leading the expert developers' team within ESC Egypt, overseeing multiple projects involving cross functional experts, coordinating with different SCRUM masters, ensuring value delivery to our customers, leveraging Agile methodologies and continuous delivery through DevOps. Coaching, motivating the team and talent acquisition and retention is at the heart of what we value. Leading the Microsoft UC engineering team, Skype, Exchange, SharePoint, …etc., oversee team activity for Service Creation, pre-sales, problem and release management activities. Manage vendor relationship and ensuring SLA and OLA are met for incident and problem management.

      • Head of digital & AI skill center Egypt (DAS EGYPT)

        Apr 2024 - now
      • Head of ESC software development expertise center

        Feb 2019 - Apr 2024
      • Head of Egypt Messaging and Collaboration Engineering

        Sept 2011 - Jun 2021
  • Licenses & Certifications

    • ITIL Service Strategy

      Exin
      Jun 2014
    • CISSP

      ISC2
      Jan 2010
    • ITIL V3 Foundation

      Exin
      Jan 2010
    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Aug 2020
    • PMI Agile Certified Practitioner (PMI-ACP)

      Project Management Institute
      Jun 2025
    • Professional Scrum Product Owner I

      Scrum.org
      Nov 2024
    • Certified SAFe® Agilist

      Scaled Agile, Inc.