Jenn Silagi

Experience

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  UNIQLO

  Aug 2012 - Nov 2015

  Division Advisor

  Supervise floor operations and scheduling to ensure complete floor and register coverage. Manage inventory stock and handover for each shift change. Designate sales associates to each floor position to establish full customer support. Conduct product and customer service staff training.

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  Asian Art Museum

  Feb 2014 - Apr 2019

  Provide a wide variety of sales, customer service and administrative support to the Guest Experience department. Manage ticketing and develop individual sales configuration for event and ticket options utilizing Siriusware sales system. Oversee invoicing for the department along with expense budget tracking and reconciliation. Assist in finding and retaining new group business for each exhibit and ongoing collections. Ensure excellent customer service though phone, email and personal interactions with visitors. Show less

  • Group Sales and Guest Experience Assistant

    Aug 2016 - Apr 2019

  • Visitor Service Assistant

    Feb 2014 - Aug 2016
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  Yerba Buena Center for the Arts

  Nov 2015 - May 2016

  Sales Associate

  Engage visitors about the community and gallery space while promoting theater performance sales. Connect with returning and first-time visitors about the current shows and modern influences. Manage will-call and onsite tickets sales during shows and performances.

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  Salesforce

  Apr 2019 - now

  - Coordinate the Guest Service team in hospitality and implementation expectations to maintain alignment with company values for external and internal guests- Lead the team Onboarding Committee to continuously update our training and expectations for new hires and Trailguides- Assist Guest Experience Committee in team trainings across topics utilizing team meetings and lunch & learn scenarios- Provide assistance across campus buildings as support for each desk - Deliver exceptional guest experiences that bring the Salesforce brand to life- Handle all guest and employee interactions with the highlest level of professional hospitality- Oversee guest check-in process as the first line of security and welcome- Assist employees with internal tasks such as temp badges and deliveries

  • Software Engineering AMTS

    Jul 2024 - now

  • Salesforce System Administrator

    Aug 2022 - Jul 2024

  • Associate Salesforce System Administrator

    Sept 2021 - Aug 2022

  • Senior Guest Service Ambassador

    Aug 2019 - Sept 2021

  • Guest Service Ambassador

    Apr 2019 - Aug 2019