Dahlia Cole - MSc, SHRM-CP, CSM 🇯🇲

Experience

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  McDonald's Corporation

  May 2003 - Sept 2016

  General Manager

  Managed end-to-end recruitment, onboarding, and interview procedures for a high-performing team of over 60 employees, confirming unified integration and optimal team dynamics.➢Coached and mentored four assistant managers, giving specific areas of responsibility and giving regular feedback, which resulted in cost margins of less than 5% and revenue growth of $850K to $1M+.➢Launched a transformative initiative to revamp the Learning Management System in close partnership with store managers, leading to a 75% reduction in learning gaps for ESL team members within an impressive one- month timeframe.➢Drove a 65% surge in customer satisfaction by implementing a highly effective customer-centric strategy within the team.➢ Created a succession plan and knowledge transfer program, resulting in 5 staff promotions in 9 months.➢ Worked with HR to process a $300K weekly payroll for 65 employees.➢ Nominated as a candidate for Manager of the Quarter. Show less

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  Starbucks

  Apr 2017 - Sept 2021

  Retail Store Manager

  Responsible for leading the daily operations of a Starbucks cafe by ensuring excellent customer service, managing staff, overseeing inventory and financial performance, and creating a welcoming and productive work environment by playing a key role in upholding Starbucks’ mission and values while driving store success.➢ Realigned work of shift supervisors, leading to increased engagement and productivity by 40%.➢ Increased retention rate by 45% in 9 months through end-to-end talent acquisition, reducing turnover rate from 60% to 8%.➢ Improved customer service metrics, elevating scores from low 20s-30s to consistent ratings in the 90s and above.➢ Executed strategic plans to optimize sales performance and maintained inventory control at 4-5% variance, meeting and exceeding target objectives.➢ Conducted quarterly and annual manager evaluations, resulting in an 85% enhancement in store operational effectiveness.➢ Streamlined and executed accurate weekly payroll processing for 45 employees, ensuring timely and error- free compensation.➢ Implemented a new employee training program, resulting in a 30% increase in new hire productivity.➢ Recruit, hire, train, and develop a high-performing team of 20+ partners.➢ Create schedules that meet the needs of the business and provide coverage during peak times.➢ Foster a positive team environment by recognizing and rewarding team achievements through employee recognition, providing ongoing coaching and feedback, and addressing performance issues promptly.➢ Promote teamwork, clear communication, and collaboration among team members.➢ Monitor and analyze store performance metrics, such as sales, labor, and inventory costs, weekly.➢ Through weekly management meetings, develop and implement strategies to achieve store financial goals, including sales targets and expense control.➢ Prepare and manage the store’s budget of over $100,000, ensuring accurate financial reporting. Show less

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  Melwood

  Sept 2021 - now

  Experienced Human Resources Coordinator with a strong background in recruitment for 60 Federal contract agencies, including the FBI, GSA, OPM, HUD, Ft. Belvoir, Fort George G. Meade, US Naval Academy, Navy Yard, Joint Base Anacostia Bolling, DOJ, DTRA, RTIS, FLETC, JWAC, BARC, and others. Demonstrated ability to streamline HR processes, ensure compliance, improve employee engagement, and maintain high accuracy and efficiency in all HR operations along with employee relations and HR program management as demonstrated by:➢ Expediting the recruitment process by posting job openings, screening 50+ resumes weekly, and coordinating interviews with federal contract agencies, reducing hiring time by 30%.➢ Coordinating onboarding processes for 20+ new hires, including preparing offer letters, conducting background checks, and organizing and facilitating biweekly orientation sessions.➢ Supports the recruitment and hiring process by organizing interviews for 50+ candidates, preparing application packets, scheduling appointments, completing background and reference checks, introducing the LifeSherpa application for use during the security clearance process, maintaining records and information, and following up with applicants through various stages of the hiring process.➢ Ensure all new employees are properly integrated into the company culture and have access to necessary resources and training.➢ Maintaining accurate and up-to-date employee records and HR databases, achieving a 99% accuracy rate.➢ Preparing and distributing HR-related documents, including contracts, policies, and procedures, ensuring 100% compliance with organizational standards.➢ Ensure compliance with local, state, and federal employment laws and regulations, reducing compliance issues.➢ Contributing to initiatives to enhance employee engagement and morale, increasing employee satisfaction scores by 15%. Show less An adept specialist at creating and fostering relationships with employers from Walmart, Family Dollar, BJ’s, and others, along with the Project HIRE Disability Apprenticeship program with partners from the PG County Office of Human Resource Management (OHRM), Department of Family Services, Department of Social Services, and others in the Prince George's Government agencies to secure employment opportunities for individuals with differing abilities and veterans. Involved in career counseling, employer outreach, and coordinating job development programs to support Melwood’s mission of empowering people of differing abilities to transform their lives through jobs and independence, as demonstrated by the following:➢ Consistently achieve 2 - 3 monthly client placements by working with 30+ Department of Rehabilitation Services (DORS) and the Development Disabilities Administration (DDA) clients.➢ Facilitated group training sessions 2x a week as well as 3+ pre-employment readiness training sessions per month to identify career gaps, develop soft skills, and provide strategic development support to 25 clients. ➢ Promoted Melwood’s employment programs to potential employers, emphasizing the value of hiring individuals with differing abilities and veterans.➢ Supported clients in overcoming barriers to employment, such as lack of transportation, need for reasonable accommodations, or limited work experience, by working monthly with DORS and DDA counselors.➢ Provided ongoing support to clients after job placement, resulting in 85% job retention and opportunities for career advancement.➢ Prepared regular reports on job development activities, client placements, and overall program performance using Efforts to Outcome (ETO), an enterprise SaaS solution resulting in 95% data accuracy.➢ Utilized data to identify trends, inform program development, and improve service delivery. Show less

  • Human Resources Business Partner

    Oct 2024 - now

  • Human Resources Coordinator

    Nov 2023 - Oct 2024

  • Job Development Specialist and Coordinator

    Sept 2021 - Dec 2023
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  One Caring Adult, Inc.

  Jun 2023 - now

  Talent Optimization Consultant

  A proven leader in maximizing organizational performance through strategic talent management initiatives, I bring expertise in data analysis and talent development to drive employee engagement, productivity, and retention. I focus on fostering a culture of continuous improvement and facilitating change management through strategic planning.➢ Utilize data-driven approaches to assess talent needs, identify trends, and develop strategies to optimize talent acquisition, development, and retention, improving retention rates by 20% for Federally Qualified Health Centers (FQHC) with an annual budget of $25 - $45 million serving between 10,000 to 50,000 patients across 20 States.➢ Partner with HR and hiring managers to enhance recruitment efficiency by 25% by defining job requirements and developing competency models.➢ Design and implement talent development programs, including training initiatives and succession planning strategies, increasing internal promotions by 15%.➢ Conduct talent assessments, performance evaluations, and competency-based interviews, resulting in a 10% improvement in overall team performance.➢ Collaborate with cross-functional teams to align talent management initiatives with organizational goals, contributing to a 5% increase in overall organizational effectiveness.➢ Stay current on industry trends and best practices in talent management, organizational development, and employee engagement.➢ Serve as a thought partner with leaders and managers on talent-related matters, improving leadership satisfaction scores by 12%. Show less