Marwan Jaml

Experience

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  KABSET ZR

  Jul 2020 - Sept 2020

  Web Developer

  Developed and maintained some of WordPress websites, ensuring responsive design and optimal performance.Utilized HTML, CSS, and Bootstrap to create custom themes and templates, enhancing user experience and engagement.Collaborated with design and marketing teams to implement UI/UX improvements based on user feedback and analytics.Conducted cross-browser testing and debugging to ensure compatibility and functionality across all major browsers.Created and styled web pages using HTML, CSS, and Bootstrap to match design specifications.Assisted in the development of WordPress websites, including theme customization and plugin configuration. عرض أقل

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  Crystel.co

  Dec 2023 - now

  Customer Service Specialist

  Responded to customer inquiries via phone, email, and live chat in a timely and professional manner.Assisted customers with product information, pricing, order status, and account inquiries.Resolved customer complaints and issues efficiently, achieving a high rate of customer satisfaction.Processed returns, refunds, and exchanges according to company policies and procedures.Collaborated with cross-functional teams to address complex customer issues and escalate as needed.Maintained accurate customer records and updated databases with relevant information. عرض أقل

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  Training and Competitions by Correlation One

  Oct 2024 - now

  Fellow