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Lilit Nazaryan

Lilit Nazaryan

Followers of Lilit Nazaryan1000 followers
location of Lilit NazaryanArmenia

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  • Timeline

  • About me

    Customer Service | Customer Success & Experience | Client-Focused | CRM & Ticketing Systems 🛠️ | Zendesk & Freshdesk | Remote Work Enthusiast 💻 | Balancing Customer Success & Dance 💃

  • Education

    • Agribusiness Teaching Center

      2016 - 2018
      Master’s Degree Agrobusiness

      Texas A&M University, Armenian National Agrarian University (ANAU) | Yerevan, RA Master of Agribusiness (MAB)Core Courses: English Analytical and Business Writing, Microeconomics, Accounting, Business Statistics, Econometrics, Marketing, Project Management.

    • Tumo Center for Creative Technologies

      2011 - 2014
      Digital portfolio Digital Communication and Media/Multimedia

      Activities and Societies: Digital media

    • Yerevan State University

      2010 - 2014
      Bachelor's degree Humanities/Humanistic Studies

      Teaching English as a foreign language andSpanish language

  • Experience

    • AIESEC in Armenia

      Feb 2014 - Feb 2015

      Organizing the experience for our delegates

      • Mindset conference

        Nov 2014 - Feb 2015

      • Incoming exchange agent

        Feb 2014 - Dec 2014

    • Best Western Congress Hotel

      Jul 2014 - Dec 2015
      Administrator

    • AIESEC in Armenia

      Apr 2016 - Jul 2016

      • Orgnizer of NatCo conference

        Apr 2016 - Jul 2016

      • PR and communication

        Dec 2014 - Mar 2016

      • Talent management

        Apr 2016 - Jan 2016

    • UCORA - Union of Credit Organizations of the Republic of Armenia

      Nov 2017 - Aug 2018
      Financial And Administrative Specialist

    • Spirit Kids Royal English

      Aug 2018 - Apr 2020
      English Language Teacher

    • ArctX

      May 2020 - Dec 2022
      Korean Speaking Customer Support Specialist

    • Manychat

      May 2023 - now
      Customer Support Specialist

      • Analyze and diagnose technical issues systematically. • Collaborate with cross-functional teams to achieve efficient resolutions. • Maintain detailed records of customer interactions and technical solutions. • Stay updated on product features, updates, and technical specifications. • Communicate technical information clearly to both technical and non-technical audiences.

  • Licenses & Certifications

    • Certification

      AIESEC in Armenia
      Feb 2015
      View certificate certificate

    • Armenia Youth to business Forum

      AIESEC in Armenia
      Mar 2014
      View certificate certificate

    • Interpreter/ front desk coordinate

      Golden Apricot Yerevan International Film Festival
      Jul 2013

    • Europe day

      EU Delegation to Armenia
      May 2013
      View certificate certificate

    • Train of trainers

      AIESEC in Armenia
      Feb 2013

    • Guide/translator of Animator Arnab Chanduri

      ReAnimania International Animation Film & Comics Art Festival of Yerevan
      Oct 2013

    • Translator

      ReAnimania International Animation Film & Comics Art Festival of Yerevan
      Oct 2012

    • Organizing assistant

      AIBA
      Nov 2012
      View certificate certificate

    • Digital skills:Digital marketing

      FutureLearn
      Apr 2020
      View certificate certificate

    • IELTS

      British Council
      Jan 2015