Muhammad Naveed Anjum .

Experience

• 

  Tecno Pack Industries Private Limited

  Jun 2012 - Nov 2013

  SR.QC Supervisor & V.I.P Cordinator.

  Tecno Pack Industries Private Limited (TPI) is an ISO 9001:2008 certified manufacturing organization with the capability to produce high grade engineering components using its state of the art Pressure Die Casting and Precision Metal Machining facilities.My area of work are as below:-Monitor the manufacturing processes at all critical and general stages of production to conform to the customer’s requirements.-Ensure delivery of quality goods as per the specifications provided by the customer.-Train & develop employees on requirements of Quality Management System standards and resolve all department's QMS related matters. -Timely execution and monitoring of inspection process in order to deliver products on-time.-Liaise with customers in order to handle Quality related issues.-Manage calibration activity for various gauges and instruments used in production and quality control departments.-Perform Internal Quality Audits in coordination with organization’s functions.-Ensure Vendor supplied semi-finished goods quality to be as per standards & specifications.-Report and present current status and anticipated opportunities & challenges to higher management.-Arrange or Manage awareness program on Vendor Improvement Process.-Making drawings of Gauges, Fixtures, Parts etc. using AutoCAD, Pro-e & SolidWorks. Show less

• 

  CompuSOFT

  Nov 2013 - now

  As an Account Manager, my primary responsibility is to nurture client relationships, drive sales, and contribute to the company's growth by ensuring customer satisfaction and retention.- Serve as the lead point of contact for all customer account management matters.-Act as the primary point of contact for clients, addressing their inquiries and resolving any issues that arise.-Gain a deep understanding of clients' needs, goals, and challenges to provide tailored solutions.- Build and maintain strong, long-lasting relationships with clients to foster loyalty and trust.- Negotiate contracts and close agreements to maximize profits while ensuring customer satisfaction.- Develop trusted advisor relationships with key accounts and customer stakeholders.-Monitor and manage assigned accounts to ensure timely delivery of products/services and payment.-Work to renew contracts and retain existing customers to minimize churn.-Collaborate with internal teams, such as marketing, product development, and customer service, to align efforts and deliver cohesive solutions.-Participate in ongoing training and professional development to stay current with industry trends and product knowledge.-Attend industry events, conferences, and networking opportunities to expand professional connections and stay informed about market changes.-Deliver presentations and demonstrations to clients to showcase products/services and highlight their benefits.-Conduct market research and analysis to identify trends, competitive landscape, and potential opportunities.- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.- Identify opportunities for upselling and cross-selling additional products or services to existing clients.- Collaborate with the sales team to identify and grow opportunities within the territory. Show less -Promote customer relationship, work in upselling and cross-selling.-Conducting Technical meetings with buyer and designers.-Feeding future buying trends back to customers.-Provide project scoping, design documentation and specifications, O&M manuals, RFP’s and RFQ’s.-Maintain and expand business in the assigned area.-Expands existing or current customer base by recognizing and involving.-Create awareness of all the products and services in the area to magnify market influence and generate future sales.-Prepare detailed Product Specifications to be used for Tenders, Clients, Sales/Marketing.-Provide Technical Support for software’s from Autodesk, Intergraph, Bentley, Dassault Systems, Ansys, PTC, Microsoft, Adobe, etc.-Guiding users by providing instructions on use of different software in an easy way.-Engaged with the Mother companies to take solutions, alerts, Recent Upgrades, etc.-Deliver trainings of AutoCAD and Fusion 360.-Deliver Presentation on Software’s.-Conducted software training in off-site and on-site classroom.-Working with trainer to develop suitable course content. -Evaluating the success of both individual training and the overall program.-Evolved the company from an old technology to more advanced technology and software, ready to serve new customers with more complex needs-Producing materials for in-house training. Show less

  • Account Manager

    Jan 2023 - now

  • Autodesk AutoCAD Certified Trainer, Sr. Consultant - Sales & Technical Support

    Jan 2017 - Dec 2022

  • Sales Consultant

    Jan 2015 - Dec 2016

  • Technical Support Specialist

    Nov 2013 - Dec 2014