Harpreet Singh Khandiyal

Experience

• 

  Wipro

  Dec 2006 - Sept 2012

  Technical Leader & Technical Trainer

  - Spearheaded LEAN-based training framework, cultivating recruits into Microsoft Technical Assistance engineers swiftly across diverse Indian locations. - Orchestrated team, overseeing technical growth, SME-level escalations and collaboration with Microsoft leadership to uphold CSAT.- Facilitated seamless transition of Cloud processes & meet targets by resolving intricate Microsoft Exchange and Microsoft Cloud problem statements for enterprise clients.Skills : Collaboration & Mentoring, Training (Microsoft Exchange, Microsoft Cloud, Windows Servers), Virtualization (Hyper-V), Problem Solving & Troubleshooting, Business Continuity, Team Leadership, Vendor Management Show less

• 

  Barclays

  Sept 2012 - now

  - Established 24x7 unit encompassing critical services with focus on service availability- Devised a robust service model and organizational framework - Collaboration with vendors & stakeholder management for congruent objectivesSkills : IT Infrastructure Management, Project Management, Team Leadership, Vendor Management, Cloud Computing (Azure & M365), Business Continuity, ITIL - Managing diverse technologies by applying insights from service, change, and IT to be cost-effective . - Adeptly for business success within strict timelines, ensuring stabilitySkills : Cybersecurity (Audit & Compliance), Automation (PowerShell, Python), Database (NoSQL), Cost optimization, Resource allocation - Automation & resolution for technical issue. - Enhanced stakeholder trust through ITIL framework- Nurtured Early Careers for innovative input and developmental support.Skills : Virtualization(VMWare) , Performance Monitoring & Optimization (OmniContext, NetCool), Technical Documentation, Technical Support & Escalation - Comprehensive administration and lifecycle management of critical technologies - Ensure full compliance, cost efficiency, and alignment with business and regulatory requisites.Skills : Infrastructure Design, Server Administration (Windows), Automation (PowerShell), ITIL Framework, Patch Management, Problem Solving & Troubleshooting, Collaboration & Mentoring

  • Vice President - Head of Production Operations (BCSProdOps)

    Jul 2019 - now

  • Vice President - APAC Operations Lead - Messaging

    Nov 2016 - now

  • Deputy APAC Operations Lead - Messaging

    Oct 2014 - Oct 2016

  • Technical Analyst : Messaging

    Sept 2012 - Oct 2014