Katie Greenberg

Experience

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  Swift Transportation

  Mar 2006 - Jun 2007

  Account Manager

  · Maintains knowledge of customer contractual requirements relative to trailer pools in order to keepturns at the level set to gain optimum utilization of company equipment.· Responsible for monitoring and tracing loads so that follow up can be made to Customersregarding late pickups and or deliveries; as well as any other changes that may occur.· Responsible for managing and clearing assigned user discrepancy queue to expedite the billingprocess.· May assume responsibility as Responsible Customer Service Representative internally regarding adecentralized account for the purpose of managing and streamlining discrepancy queueinformation, service failure reporting and trailer management.· SO Quality – knowledge, utilization and support. Show less

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  FFE Transportation Services

  Jun 2006 - Jan 2011

  Account Manager

  · Customer service for both American Eagle and FFE Transportation· Provide customers with precise information about their loads by tracking via AS400 morning,afternoon and evening· Act as a liaison between American Eagle and FFE Transportation, brokering loads to each if theother is unable to meet commitment· Responsible for rail billing, making sure the drivers have the correct information to drop and pick upequipment at different railroads such as: BNSF, Norfolk Southern, CSX etc.· Review invoices from dray companies to ensure accurate billing· Set up dray companies to do cross-towns if the company does not have a truck available· Accept and enter load tenders via EDI, email, fax and phone from outside customers as well as anyreceived from FFE or American eagle· Monitor driver location and send messages via Qualcomm to get information to pass along tocustomer· Participate in customer conference calls if requested by the customer Show less

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  Timco Logistics

  Jan 2012 - May 2013

  Account Manager/Operations Load Planner

  Provide accurate and detailed load information, pick-up/delivery times and other special loadrelated information.· Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction ofCustomers.· Responsible for managing service issues by researching and coding all applicable service failuresin the system to support accurate service reporting.· Strive to meet service and delivery goals of customers.· Establish course of action to ensure that work is completed efficiently.· Had to be action-oriented, with a sense of urgency and responsiveness in solving problems and meeting the business needs. Show less

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  FFE Transportation Services

  Jan 2014 - Feb 2017

  • Customer Service Manager

    Aug 2016 - Feb 2017

  • LTL Account Manager

    Jan 2014 - Feb 2017
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  Central Pony Express

  Feb 2017 - Jun 2017

  Outside Sales
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  Remax Suburban South

  Jan 2018 - Mar 2024

  Realtor

  In my real estate career, I’ve been blessed to work with several aspects of the industry representing sellers, buyers and investors. I have always strived to personify integrity, energy, hard work, and creative service in every detail of a real estate transaction. Growing up, hard work and Godly values were instilled in me from the beginning. I am blessed to bedevoted to a wonderful husband and three beautiful children who have all stood by me so that I could pursue my dream of making YOUR dreams come true.Real estate was a passion of mine long before I even started my career in it. I spent 12 years in the fast paced LTL transportation industry working long hours, and my way up the ladder to become the Manager over national accounts for the Dallas/FW area. However, something was missing and the job no longer gave me joy. I took the plunge into real estate, and have never looked back. I took some very valuable knowledge I’d learned in transportation with me though... The ability to be extremely detail oriented and understand the ins and outs of this unique process and the amount of detail it takes to get each transaction complete.This diversified experience has given me the ability to proactively address details before they become a problem. My clients can count on me to be committed to their success in whatever real estate endeavor they are embarking on. My clients needs and wants are always at the top of my list.” Show less

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  REMAX Real Estate

  Jan 2018 - May 2021

  Realtor
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  Redfin

  May 2021 - Mar 2024

  Senior Lead Agent
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  Mark Spain Real Estate

  Feb 2024 - now

  Exclusive Listing Agent