Bo Parker

Experience

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  United States Marine Corps

  Jan 1994 - Aug 1996

  Military

  UNITED STATES MARINE CORPSM1-A1 TANKER/OFFICE ADMINISTRATIONS

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  Vanstar

  Sept 1996 - Jun 1998

  Senior Field Engineer (Contract)

  Began as a Field Rep for Vanstar quickly moving up the ranks to Senior Field Rep supporting various contracts for their major clients. Clients included: LITHONIA LIGHTING, ERNST & YOUNG LLP, EQUIFAX , GE CAPITAL, VA MEDICAL HOSPITAL and MCKESSON HBOC

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  JLS Technology USA

  Jul 1998 - Sept 2000

  Unix System Administrator

  JR. UNIX/SYSTEM ADMINISTRATORWorked as Contractor for JLS Technical Staffing on two major clients involving Unix & System Administrator Support. Clients included Argenbright Security & BellSouth Advertising and Publishing Company (03/00 - 09/00) Duties included:• HP-UX 10.20 administrator Unix, PeopleSoft, and Oracle Application Support• LAWSON administrator. Duties included: adding and deleting users, printers, security and maintenance check.

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  Agilent Technologies

  Sept 2000 - Sept 2003

  Unix Administrator

  UNIX SUPPORT ADMINISTRATOR/BUSINESS PROCESS ENGINEER • Investigated and resolved Business Process & Oracle 11.5 application issues• Translated business requirements into ERP Solutions, as well as serving as a consultant back to the business regarding process improvements relating to ERP• Defined new and changed user responsibility profiles using RDBMS 8.1.7• Evaluated the business impact of Change Requests and Oracle 11.5 Patches/Upgrades • Application administration role on Oracle 8i database involving adding and removing users, schemas, security, instances and managing database• HP-UX 10.20 & 9000/3000 server administrator (root access) involving adding and removing users, password changes, troubleshooting (Tier II Support), adding and removing printers, print jobs and basic UNIX admin support• Scheduled jobs using CRON and implemented Java scripts • Supported INGRES on HP-UX 10.20 using SQL query and server administration• Set up schedules and jobs in HP-UX 10.20 using (K) SHELL scripting Show less

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  S1 Corporation

  Dec 2003 - Jan 2005

  Data Center Manager

  • Oversee the technical operations and activities related to computer server system administration, data processing, data distribution and Data Center support for Internet Banking Clients by using and supporting software packages such as RedHat Linux, Windows 2000 Server/Active Directory, HP-UX 11i, Windows NT Server 4.0• Assure proper functioning of the data network and administrative data processing systems using HP OPEN VIEW (VPO) to monitor client data• Supervise, train and evaluate the performance of assigned staff; interview and participate in selecting employees; counsel, discipline and terminate personnel according to established policies and procedures. • Oversee the work of various installation, maintenance and programming activitiesperformed by assigned staff; provide technical assistance to staff regarding use and maintenance of assigned systems. • Assure proper functioning of the Data Center and data processing systems andservers; monitor system performance using Maestro, and identify potential problem areas. • Assured network and data processing security including installing security programs, analyzing security reports using VANTIVE case management system and working with appropriate authorities. • Research, meet with vendors such as HP, IBM, and LINUX, and evaluate equipment for use in the data processing center or the network; recommend, specify, acquire, installation and configuration equipment for the data center and the network. • Monitor and troubleshoot daily activities of batch job runs for internet banking clients using Maestro, and Red Hat Linux.• Monitor and troubleshoot major server and network outages via Red Hat Linux, NT SERVER 2000, and Active Directory using such monitoring tools such as HP Openview Message Alerting system. Show less

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  T-Mobile

  Jan 2005 - Nov 2005

  Business Support Analyst (Contract)

  BUSINESS SUPPORT ANALYST II (Accounts Revenue)• Assist with the deployment of hardware and software to include activations, de-activations, changes, inquiries and adjustments for A/R. • Identify sources and trends of technical problems to prevent future occurrences, by creating simple KSH scripts in UNIX and simple table changes and modifications in SQL• Participate in system documentation, testing, implementation, maintenance, and project setup/support often involving performing project setups, analyses, and designs. • Coordinate and prioritize all escalated activities, including testing, project management and implementation of system upgrades, enhancements, and bug fixes. − Assess critical path and assist in implementation of any project required by the business • Interface with AMDOCS database/Unix administrators and developers to keep abreast of the evolution of management system(s) used to create the reports from which relevant information is analyzed and/or distributed.• Develop, implement and operationally support in-depth system management and application modeling software using proprietary applications, UNIX scripting and administration and SQL queries. • Work closely with departmental teams and AMDOCS vendors to further monitor and analyze production applications. • Build capacity planning models for key applications and present findings to management and technical teams. • Provide 24 x 7 on call support as part of a scheduled rotation with other team members and monitored REMEDY ticketing system. • Provide technical support for SQL Database monitoring, reporting and capacity planning related project activities. • Enforced business rules by creating triggers, updates, inserts, deletes in static and temporary tables in SQL Database • Responsible for ensuring proper database structure through constraints, table definition, schemas and domain creations in standard SQL database • Participate in design, testing and project reviews. Show less

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  Cingular, Inc.

  Nov 2005 - Jan 2006

  Senior Business Analyst Contract

  BUSINESS ANALYST (Pricing/Billing)• Gathered and documented detailed business and functional requirements for Billing/Pricing department• III tier support for all application, database and code issues for Billing/Pricing & Development department.• Facilitated requirements gathering sessions, project reviews and workflow process meetings.• Developed business cases, use cases and process flows for new implementations, version upgrades, and testing using OO UML methodologies and flow chart.• Developed test cases.• Liaison between Convergys Developers and Billing/Pricing department supporting ICOMS application, functionality, and implementation including but not limited to code drops and upgrades• Team Lead in User Acceptance Test efforts.• III tier support for ICOMS Database Maintenance and System parameters• Tracked, managed and followed up with system related issues and enhancements.• Liaison between IT and business representatives on project team(s).• Developed end user procedures related to system changes, enhancements and new functionality. Show less

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  AT&T

  Feb 2006 - Feb 2024

  Senior Incident Manager

  • Responsible for managing the ITSM processes in accordance with IT Operations Service Management Model based on ITIL best practices.• Facilitated and lead technical discussions around complex technical issues and system outages• Manage key resources, including technical support personnel, vendors, and business partners while leading the analysis and remediation of high severity, critical system outages. • Aligned business process with that of IT to remedy outages while actively monitoring (using monitoring tools such as Remedy, BMC Patrol, and NSM Dashboard) and evaluating services and being the key point of contact for the business clients during outage restoration and follow up actions.• Briefed key executives and senior management of escalations, recommendations on requirements and needed improvements to meet their cost cutting business needs. • Composed data analysis, trends, and reporting metrics to provide to Business and Partner Executives to improve outage related business expenses such as staffing, hardware and software improvements and technical support costs.• Generated reports around critical key applications, business and technical profiles, and chronic outage trend analysis which contributed to high market cost expenses. • Developed and updated an ongoing Web Knowledge Base tool to assist in decreasing Mean Time To Repair for all critical outages reported• Managed and facilitated Post Incident Analysis for outages that ran beyond the service level agreement to root cause and permanent resolution as well as cost and charge to business and technical consultant organizations (Accenture, Telcordia Technologies, AMDOCS, EDS, Tech Mahindra and QWEST)• Teamed up (War Room settings) with Software Developers, Business Analyst, Project Managers and Integrators, QA Testers, and Change Release Managers to implement quality tested and defect free software into the user community Show less

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  Market America, Inc.

  Apr 2019 - Feb 2024

  • Release Analyst

    Apr 2019 - Feb 2024

  • Incident Manager

    Apr 2019 - Feb 2024
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  AFineLine Striping Services

  Aug 2020 - now

  Chief Operating Officer

  AFineLine Striping offers pavement asset management services to both commercial and residential clients. Our goal is to ensure the safety and smoothness of your parking lot, all while helping you save on costly maintenance expenses and potential liabilities.