Patrick Lai

Experience

• 

  Wide Shine Terminals Limited

  Jun 1992 - Dec 1998

  Technician

  - Maintaining accurate inventory of the computer software and hardware which belong to the district.- Maintaining the servers and network in the IT department.- Receiving, maintaining and setting up the hardware.- Diagnosing, treating and returning the failed hardware and operating with the vendors to meet the needed requirements of the RMAs and fixes.- Maintaining the desktop, the server computers and both the wired and the wireless networks.- Offering technical support needed for taking care of the software and hardware matters of office.- Establishing and maintaining the backup system for both the file servers and the in-office computers.- Studying the journals and attending seminars, which are related to Information Technology thereby keeping pace with the changing trends in this field.- Assist the project team in the planning and implementation of the special projects. Show less

• 

  Hutchison Ports

  Jan 1999 - now

  • Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards• Design and implement new solutions and improve resilience of the current environment• Plan and implement network infrastructure changes according to set standards and procedures.• Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization• Undertake data network fault investigations in local and wide area environments using information from multiple sources• Secure network systems by establishing and enforcing policies, and defining and monitoring access• Support and administer firewall environments in line with IT security policy• Report network operational status by gathering and prioritizing information and managing projects• Upgrade data network equipment to the latest stable firmware releases• Configure routing and switching equipment, hosted IP voice services and firewalls• Provide remote support to on-site engineers and end users/customers during installation• Provide remote troubleshooting and fault finding if issues occur upon initial installation• Undertake capacity management and audit of IP addressing and hosted devices within data centres• Liaise with project management teams, third-line engineers and service desk engineers on a regular basis• Speak to customers via email and phone for initial requirement capture.• Plan the site works such as cable routing, trunking / conduits, equipment rack and cable installation• Coordinate the site activities with different parties, e.g. customer, main contractor, other sub-contractors (e.g. subcontractor for electricity, air conditioning, etc.)• Manage the contractor to carry out cabling installation and ensure the installation can meet the cabling standard• Implementing structured cabling / networking Show less - Prepares reference for users by writing operating instructions.- Ensures operation of equipment by following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.- Configure network hardware such as Firewall, routers, switches and WIFI equipment.- Upgrade, repair, and maintain computer networks.- Troubleshoot various network issues.- Assist System Engineer with the design of network models whenever needed. - Manage network performance. - Implement security measures.- Implement the policies for the use of the network- Managing the electronic equipment that activates any network pieces- Addressing poor data management practices- Maintains historical records by documenting firewall ruleset changes and revisions. Show less

  • Systems Engineer

    Jan 2015 - now

  • System Programmer

    Jan 1999 - Dec 2014