Michelle Williams

Experience

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  Barchester Healthcare

  Jan 2003 - Jan 2008

  Home Manager

  General Manager - Oxford Beaumont, Barchester HealthcareAt the time that I was General Manager The Oxford Beaumont was a care home with forty-one nursing and eight residential beds, in addition there are twelve leasehold "assisted living" apartments. From 2002 to 2004 I took on an extra role as Regional Health & Safety Auditor offering support and guidance for 16 homes.Duties of my role included:Ensuring Quality of Care• Introduction of system of work for enquiries for prospective residents of the Beaumont• Introduction of the national minimum standards throughout the home• Co-ordination of Home brochure and web page offering all local information on all the facilities provided within the Oxford Beaumont.• Introduction of resident review with GP and residents, their relatives and every discipline involved in the residents well-being• Commissioning of a Residential Unit and subsequent introduction of new skills within the workforce. Allowing dual registration and the flexibility of care within one facility.• Introduction of pre-registration student nurses within the facility.• Introduction of Domiciliary care legislation in 2003• Installation of two secure cupboards within each resident rooms with medication in one and care plan in the second, this gave the true feeling of ownership/control to residents of their care and treatment.• Input into the budgeting process• Two trips to Bulgaria to recruit Care Assistants for Westminster Healthcare. Show less

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  Lifestyle Care

  Oct 2011 - Dec 2013

  Regional Director

  On joining this company the portfolio was at eighteen homes; following the failure of Southern Cross and the operational transfer once again to Life Style Care the company grew overnight to thirty nine homes. The Transfer of the operational responsibility brought with it many challenges from transfer of the staff to Life Style policy and managing refurbishment of each of the homes. I enjoyed the challenge of supporting eight experienced and informed Registered Managers all at different stages of their career.My Support included:• Reviewing and maintaining quality service• Changing parts of the service of a home to meet the changing market.• Set up and maintain regular regional meetings for the Registered Managers• Planning supervision and appraisal for the managers• Facilitating training sessions for the staff• Facilitating training for Registered Managers• Support of Managers through fee negotiation with the main purchasers local Council• Decision to self impose an embargo on a home that required an upgrade in the fibre of the building and the knowledge base of the staff, once a standard was achieved I lifted the embargo with consultation of the main purchasers .• I compiled an induction for Relief/Home Manager, Deputy Home Manger, and a document for Preceptorship in collaboration with a second Regional Director.• I have introduced change to the audit system throughout the company• I supported a piece of work completed by a representative group of Registered Managers and their Deputies from my region into “Nurses and Nursing”. This looked at recruitment, induction and Continuous Professional Development• I assisted in the work to put together a system of competencies with blended learning; also devising a matrix to capture the statistics of those competent in the subject• Redundancy for hours/roles thus ensuring maintenance of the quality of the service, and to maintain a positive financial picture Show less

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  Hallmark Care Homes

  Jan 2014 - Aug 2014

  Regional Manager

  I had regional responsibility supporting five homes in a large geographical area; from Nottingham to Wimbledon and an average of 750 miles a week.My Support included: • Developing professional relationships with external authorities CQC and local authorities• Understanding weaknesses in KPIs and working through these in each home• Introduction of the appraisal system for salaried team members• Introduction of the “Recruitment Day” for all categories of the team• Introduction of a formal Induction Programme for all categories of the team Show less

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  Porthaven Care Homes

  Dec 2014 - Jul 2015

  Home Manager

  I am motivated by excellent care. I want those in our care to enjoy their lives at a pace that they determine. The vision is to offer a day that is rooted in the residents likes and dislikes. It is important that each person on the team realises their potential and do not carry the burden of regulation. The emphasis is to be on a "Can do" principle for those in our care.

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  Amito Audits

  Jul 2015 - now

  Company Director

  Care homes are communities that are supported by strict legislation and regulation; because of the complex needs of the individuals within that community. With the assistance, guidance and support of Amito Audits the Registered Manager and the local management team running such a community will be inspection ready.It is imperative that the RM and the local management team appreciate it will be in their hands to maintain the principles outlined following completion of the work performed by Amito Audits. Show less