Krishnan S

Experience

• 

  Larsen & Toubro

  Jan 1999 - Mar 2003

  Assistant Personnel Supervisor
• 

  ICICI Bank

  Mar 2003 - Dec 2005

  Responsible for business development, customer service and process control for a retail bank branch, with 9000 customers and INR 900 million. Responsible for service quality, training, CRM implementation and complaint handling for 30 retail branches

  • Branch Head

    Jan 2005 - Dec 2005

  • Regional Quality Manager

    Mar 2003 - Dec 2004
• 

  Ing Vysya Bank is now Kotak Mahindra Bank

  Jan 2006 - Oct 2014

  Managed Non-financial Risk for the bank (other than Compliance Risk) across Retail, Consumer, Commercial and Financial Markets function, while establishing 1st and 2nd line defense system with segregation of duty Led a team of 25 risk managers and shouldered responsiility for managing operational, information & physical security risk.Business Leadership: Implemented multiple measures, check points & controls to ensure business continuity planning (BCP) and disaster management (DRP) Defined & implemented framework for product roll out, outsourcing and IT change management while also demarcating accountabilities & authorities across the process Paved way for turning ING Vysya as the only bank having formal & standard policy setting principles as a part of the Corporate Governance framework Re-engineered & streamlined the incident management lifecycle, enabling quick resolution of issues in an effective mannerRisk Identification, Measurement & Mitigation: Spearheaded the crucial & extensive exercise of analyzing current scenario, identifying risks and ensuring mitigation & combat mechanisms are in place Managed stakeholder communication including senior management with respect to possible risks & related losses along with receiving buy-in for necessary mitigation measures Measuring components of Operational Risk – futuristic, predictive, quantifiable, actionable by various levels of management (Board, Executive Management, Business Managers) Was designated the Anti-Fraud officer and set up an Anti-fraud organization within the bank with an objective of identifying & minimizing risk as an ongoing regular process Show less Was appointed the custodian for all business processes of the bank and assigned the responsibility of installing first level of defense for all of these. Led a team of 42 resources and shouldered end-to-end responsibility of reviewing & re-engineering business processes, and controls Functioning as Business application owner of Core Banking System and 3 other business applications used across the bank, being responsible for functionalityProcess Improvement & Implementation: Implemented effective remote monitoring of entire business operations and was accountable for maintenance & changes in critical applications Re-visited existing processes & systems and centralized reconciliation, balancing & reporting for critical GLsStrategic Initiatives: Entrusted with the strategic responsibility of senior owner for Core Banking upgrade project: o Handled end-to-end responsibility of scoping, designing & implementation of the Core Banking System, being used across 650 branches by > 6000 users across the countryo Succeeded in completing the project well ahead of stipulated timelines, ensuring seamless transition with minimal disruption of operations Show less Managed the critical cheque clearing function for bank, with accountabilities towards management of resources, delivery & risk while ensuring business continuity.• Led a team comprising of 225 people spread across 10 centres, managing ~ 55,000 financial transactions processed in a day• Managing a hybrid resource composition, responsible for staffing, assessment and development.• Entrusted with the entire responsibility of managing OPEX budget of INR 140 mn, setting up of Business Continuity Planning (BCP) and ensuring compliance with regulatory requirements• Carried out liaison with Reserve Bank Of India, the apex regulatory & policy making authority in the country• Facilitated the India operations in receiving the “Preferred Bank Award”, a global ING recognition Improvement & Optimization:• Set up 'Measures of Performance' for the function in line with organizational objectives, achieving 70% reduction in clearing losses through stringent monitoring of performance• Studied the existing processes and introduced automation & outsourcing to vendors, the initiatives leading to 40% improvement in efficiency and 20% reduction in cost Show less Responsible for analyzing existing processes, filling up the existing gaps and introducing new ones to support operations & organizational objectives.• Led a team of 20 and reviewed, improvised & implemented processes in sync with the evolving business needs & objectives• Formulated systems, measures & methods to ensure effective control & check points in order to minimize possible irregularities & losses• Spearheaded > 5 projects during the tenure, leading to significant improvement in operational efficiency & reduction in risk Show less

  • Head - Operations Risk Management

    Apr 2013 - Oct 2014

  • Head - Opeations Control Management

    Apr 2011 - Mar 2013

  • Head - Regional Clearing Centres

    Oct 2008 - Mar 2011

  • Head - Processes & Control

    Jan 2006 - Sept 2008
• 

  Kotak Mahindra Bank

  Nov 2014 - now

  Have been assigned a critically strategic leadership role involving integration, in the wake of new developments post acquisition proposal Shouldering responsibility for designing a framework for planned, comprehensive & sustainable integration of people, systems & processes Engaged in identifying the people based on experience & competence to build a team for the initiative Entrusted with the responsibility of ensuring the seamless & timely execution of the integration process Involved in analyzing long term impact and designing measures & methodology resulting in better efficiency, simplified adoption, improved reliability and assured sustainability Show less

  • Head of Payment Operations

    Nov 2019 - now

  • Head - Digital Payment Operations and Central Reconciliation

    Jun 2016 - now

  • Head - Special Projects & Integration

    Nov 2014 - May 2016