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Jerker Knape

Jerker Knape

Administrator

Followers of Jerker Knape1000 followers
location of Jerker KnapeGreater Malmö Metropolitan Area

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  • Timeline

  • About me

    Team lead Service Design and Design Strategy in public health care

  • Education

    • Dale Carnegie Training

      2012 - 2013
      Kommunikation och ledarskap Nivå 1

      Hantera utmaningar och förändringar• Se dina styrkor och använda dig av dem i ditt arbete• Kommunicera rakt, enkelt och inspirerande• Inge förtroende och kommunicera tydligt och engagerat när duär under press• Bygga och utveckla starka relationer till andra• Entusiasmera och motivera dig själv och andra• Hantera din och andras stress och oro• Skapa resultat med begränsade förutsättningar• Bli mer fokuserad och arbeta med viktiga och realistiska mål

    • Fridhems Folkhögskola

      2003 - 2004
      Creative Writing

    • Ölands Folkhögskola

      1999 - 2000
      Documentary Film

    • Malmö universitet

      2019 - 2020
      Peace and Conflict Studies

    • Malmö högskola / Malmö University

      2009 - 2009
      Genusvetenskap

      Kvällskurs.

    • Lunds universitet / Lund University

      2004 - 2007
      University Diploma in Arts Science of Religion, History

  • Experience

    • Bostream

      Nov 2000 - Dec 2001
      Administrator

      Kundservice

    • E.ON

      Jan 2003 - Jan 2010

      Kravställare, förvaltare och utvecklare av delprocess tillhörande kundservicetjänster inom privat- och mindre företagssegmentet. Mixed full time and part time parallell to studies at University of Lund.

      • Process leader, Customer service

        Jan 2009 - Jan 2010

      • Customer service

        Jan 2003 - Jan 2009

    • Manpower Sweden

      Jan 2006 - Jan 2008
      Administrator

      Worked part time for E.ON Kundsupport Sverige AB.

    • Woodpecker Projects

      Sept 2007 - now
      Partner and curator

      Part time project, producing art exhibitions and Artist Books.

    • Bostadsrättsföreningen Höken 1

      Jan 2009 - Jun 2014

      Head of housing association. Kassör

      • Ordförande

        Jun 2013 - Jun 2014

      • Styrelseledamot/kassör

        Jan 2009 - Jun 2013

    • E.ON

      Oct 2010 - Jul 2015

      Strategic selection of journeys.Building methodology, program and framework for customer journey development.Designing customer journeys.CRM strategyRequirements coordination for CRM development and other related IT-solutions.Project management. Within Heat sales at E.ON Försäljning Sweden.

      • Customer Journey Manager & Experience Designer

        May 2013 - Jul 2015

      • Process leader and Project manager

        Oct 2010 - Apr 2013

    • Astrid

      Aug 2014 - Feb 2015
      Father, parental leave

    • Tenco Service Design

      Aug 2015 - Oct 2015
      Service Designer

      Konsult, affärsutveckling och service design.Selected clients:Skånetrafiken.

    • KNAPE Service Design

      Oct 2015 - Jun 2018
      Freelance Service Designer

      Founder and consultant within business development, service design, process development and customer journey management and strategy. OPEN for projects, jobs etc.!Selected Clients:Skåne StadsmissionE.ONUniperPeritumKalmar Energi

    • Transformator Design

      Mar 2017 - Jun 2018
      Service Designer

      Selected Clients:Skånetrafiken E.ONRegion Skåne

    • Malmö universitet

      Apr 2018 - Apr 2018
      Guest lecturer in Service Design

      Guest lecturer in Service Design for Interaction design students at Malmö University.

    • Itch

      Jun 2018 - Dec 2018
      Service Designer & Team lead

      Selected Clients:HIABE.ON

    • InUse

      Dec 2018 - Sept 2019
      Service Designer

      Selected clients:Resurs Bank

    • Simone

      May 2019 - Sept 2019
      Father on parental leave

    • Custellence | The Customer Journey Mapping Tool

      Jan 2020 - Sept 2021
      Customer Experience & Service Design

    • Black Lizzy

      Sept 2021 - Aug 2022
      Senior Service Designer

      Selected clients:ArbetsförmedlingenVolvo Group

    • Region Skåne

      Aug 2022 - now

      Team and practice lead Service Design at Digitalisering IT MT, Region Skåne (public health sector)

      • Team and Practice lead Service Design

        Dec 2023 - now

      • Service Designer

        Aug 2022 - Dec 2023

  • Licenses & Certifications

    • Business Models that Work and Value Propositions that Sell

  • Volunteer Experience

    • Curator, Producer, Administrator, Financial director, Developer, Owner

      Issued by Woodpecker Projects on Sept 2007
      Woodpecker ProjectsAssociated with Jerker Knape