Sofiya Sunny

Experience

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  Leotech Trading LLC

  Sept 2012 - Aug 2014

  Customer Service and Support Engineer

  •End to End Management of customer relation and after sales support.•Developing and reviewing policies, prograns and procedures concerning customer relations and goods and services provided.•Ensuring operational efficiency of customer support•Planning and implementing after-Sales services to followup customer satisfaction, ensure performance of goods purchased, and modify and improve services provided,•Liasing with other organisational units and customers to identify and respond to customer expectations.•Support to Sales/Procurement /Marketing management by preparing offers, issuing purchase orders and Database management of offers and reports. Show less

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  Siemens

  Aug 2013 - Sept 2013

  Procurement Assistant & Administration

  (Student Internship program in Supply Chain Management/Procurement)• Issuing of Purchase orders through SAP system.• Coordination with the sales team• Generate Goods Receipt documentation through SAP system.• Verify Documentation for payment through AIMS system.• Maintains the database of the entire purchase transactions and Invoices cleared.• Document management & administration of purchase orders

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  HP

  Oct 2014 - now

  Country Support & Services Manager

  • End-to-End Country Support & Services Performance management - Commercial and Consumer (Printing & Computing)• SPOC (Single point of contact) for PPS Country management and staffAccountable for customer satisfaction across all countries• Manage and Ensure E2E HP customer support services meet customer's expectations and legal requirements.• Develops, manages, supplies Warranty and Support Services to HP Customers by delivering a superior customer experience at a competitive cost. Show less