Jess Duong

Experience

• 

  TCF Bank

  Nov 2012 - Sept 2013

  Retail Sales Representative

  • Marketed and sold 1-4 personal and business checking, savings, and premium accounts per month• Conducted telemarketing and traveled to various businesses to promote TCF Bank products• Reviewed and executed checking and savings account contracts• Performed essential bank teller functionalities i.e. deposits, withdrawals, transfers, loan payments, cash advances, and change requests• Addressed and/or resolved customer questions, concerns and/or complaints as needed.

• 

  Mall of America

  Feb 2014 - Jun 2014

  Guest Service Representative

  • Managed central guest services locations and kiosks and regularly assisted guests with questions and/or concerns related to the Mall of America (retail/shopping, restaurants, attractions, hotels, amenities, parking, security)• Informed guests about special events and activities occurring at the Mall of America• Completed various consumer debit/credit transactions using computerized point of sale system for rental equipment, coupon books, and gift cards• Operated Mall of America’s “Lost and Found”• Assisted with equipment inventory Show less

• 

  WATCH MN

  Sept 2014 - Dec 2014

  Ramsey County Court Monitoring Intern

  • Assisted volunteer coordinator with identification, monitoring, and research related to legal cases that pertain to domestic violence, sex trafficking, and women and child abuse in Ramsey County.• Attended and monitored criminal court to document unfair or unusual judicial conduct towards women and/or children.• Drafted articles for WATCH's social media to inform public of local happenings related to sexual and/or domestic abuse involving women and/or children.• Created, managed and updated Volunteer Calendar with new events. Show less

• 

  Fitch, Johnson, Larson & Held P.A.

  Sept 2015 - Mar 2021

  Litigation Paralegal

  • Managed 85+ workers’ compensation files from initial claim intake, litigation, and resolution or settlement• Drafted/revised legal pleadings and correspondence between opposing counsel, clients and/or third parties• Evaluated and chronologized claimant’s personal/medical history and identify pertinent facts related to work injury• Analyzed social security file, past workers’ compensation claims, and criminal records for further casedevelopment and strategy• Ascertained wage loss, average weekly wage and claimant’s outstanding medical and intervention balances • Studied concepts and procedures related to workers’ compensation and conduct legal research as necessary Show less

• 

  Nha Sang

  Jul 2018 - Dec 2018

  Social Media Marketing Freelancer

  • Identified and researched target audience • Brainstormed content and generated photography for social media advertising and storytelling• Prepared and executed social media campaigns to increase brand awareness • Performed social monitoring/listening to increase consumer engagement • Responded to Google reviews on business page to build online reputation and address consumer complaints

• 

  MKTG

  Jun 2019 - Jul 2021

  Brand Ambassador

  • Educate consumers about history, production, and flavor profiles of various Diageo brands and deliver a unique sampling experience to influence point of purchase and reinforce and/or increase brand loyalty and awareness• Enthusiastically engage and interact with consumers during promotional on-premise and off-premise events to humanize Diageo brand experiences• Complete monthly training and remain up-to-date on permanent and seasonal products to effectively represent Diageo brands*Diageo brands include Crown Royal, Johnnie Walker, Bulleit, Oban, Ketel One, Smirnoff, Captain Morgan, Baileys, Don Julio, Guinness, etc. Show less

• 

  Thomson Reuters

  Mar 2021 - Jul 2021

  Marketing Development Representative

  • Developed and qualified leads in marketing campaign through sales cycle within legal segment • Managed and recorded all activity in accurate and detailed manner within Salesforce• Provided comprehensive product knowledge about Westlaw, Practical Law and FindLaw• Coordinated with Account Executive, Regional Manager, and/or Client Managers as necessary• Drafted outbound email marketing copy for Westlaw Edge campaign to increase response rate and improve existing efforts

• 

  Robert Half

  Jul 2021 - now

  I am a Talent Manager with Robert Half, the premier legal employment agency, providing highly skilledlegal professionals on a contract and contract to permanent basis to law firms and corporate legaldepartments. With North American and global locations, we offer a wide range of legal talent andconsulting services to help organizations manage constantly changing workloads and access expertiseacross in-demand legal practice areas.Robert Half is the premier legal employment agency, providing lawyers, paralegals and legal supportpersonnel on a contract and contract to permanent basis to law firms and corporate legaldepartments. With locations in major North American and international markets, Robert Half ‘snetwork allows access to a wide range of legal talent and consulting services, including eDiscovery,managed review and legal project management. We have long-standing business relationships withtop professional associations, including the Association of Corporate Counsel, Association of LegalAdministrators and Minority Corporate Counsel Association.Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” for 23 consecutiveyears. (February 2020) Show less

  • Assistant Vice President, Practice Director

    May 2023 - now

  • Practice Director

    Sept 2022 - May 2023

  • Talent Manager

    Jul 2021 - Sept 2022