Gregory Varhall

Experience

• 

  DICK'S Sporting Goods

  Jun 2002 - Dec 2004

  Cashier

  • Return products that customers brought back to the store• Checked out customers with items that they wanted to buy

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  AspenPointe

  Jan 2005 - Aug 2012

  Customer Support Rep II

  • Responsible for loading/reloading operating systems (Windows XP and/or Windows 7)• Managed inventory for sections of the IT department• Executed desktop, laptop, printer, and cell/desk phone support for two sites • Responsible for tagging all new IT equipment (servers, laptops, desktops, switches, etc.)• Assigned accountability for computers and cell phones• Assisted other Customer Support Representatives with their issues• Help customers with computer issues, cell phone issues, and desk phone issues Show less

• 

  San Antonio Zoo

  Jan 2013 - May 2013

  Customer Service

  • Responsible for gate receipts and money at station during shifts • Manage traffic flow

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  Ice and Golf Center at Northwoods

  May 2013 - Oct 2013

  Cashier

  • Help guest with buying the right equipment• Responsible for gate receipts and money at station during shifts

• 

  San Antonio Zoo

  Feb 2014 - Apr 2015

  Customer Service

  • Responsible for gate receipts and money at station during shifts • Manage traffic flow

• 

  Ice And Golf Center at Northwoods

  Apr 2015 - Jul 2016

  Cashier

  • Help guest with buying the right equipment• Responsible for gate receipts and money at station during shifts

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  IP Secure INC.

  May 2015 - May 2016

  Information Technology Technician

  • Manages the front entrance and assists around the office as needed

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  CNF Technologies

  Jun 2016 - Dec 2021

  - Under COVID-19 precautions, solely responsible for technical support in a fast-paced, customer service oriented, highly diverse group of 25+ personnel- Invaluable administrator who performs technical resolutions to issues with ease for the user community- Go to administrator for new system builds and system upgrades- Keenly executes hardware/software installations, configurations and troubleshooting- Wizard applying Windows Operating Systems diagnostic commands- Maintained users across five distinct operating environments Show less - Under COVID-19 precautions, solely responsible for technical support in a fast-paced, customer service oriented, highly diverse group of 100+ personnel- Invaluable administrator of client systems and services- Go to administrator for new system builds and system upgrades- Keenly executes hardware/software installations, configurations and troubleshooting- Wizard applying Windows Operating Systems diagnostic commands- Forensic magician, reviews system logs and error messages to remedy system problems on local area network servers and desktops. Quickly gets critical applications back on line for the user.- Maintained users across three (NIPR, SIPR, JWICS) distinct operating environments Show less

  • System Administrator/ Computer Support Technician

    Aug 2021 - Dec 2021

  • System Administrator

    Mar 2021 - Aug 2021

  • Computer Support Technician

    Jul 2020 - Mar 2021

  • System Administrator/Computer Support Technician

    Nov 2018 - Jun 2020

  • Cyber Incident Analyst

    Jun 2016 - Oct 2018
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  General Dynamics Information Technology

  Dec 2021 - Mar 2023

  - Install, modify, and repair computer hardware andsoftware using remote access tools.- Provides end-user software and hardwaretroubleshooting.- Applies basic diagnostic techniques to identifyproblems, investigate causes, and recommendsolutions.- Provides remote support access through desktopmirroring and other remote access applications forworldwide sites.- Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.- Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicableThis role was at the White House Show less - Invaluable administrator of client systems and services- Go to administrator for new system builds and system upgrades- Keenly executes hardware/software installations, configurations, and troubleshooting- Wizard applying Windows Operating Systems diagnostic commands- Forensic magician, reviews system logs and error messages to remedy system problems on local area network servers and desktops. Quickly gets critical applications back online for the user.- Maintained users across three different networks Show less

  • Customer Support Representative III

    Nov 2022 - Mar 2023

  • Help Desk Representative III

    Dec 2021 - Nov 2022
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  SecuriGence LLC

  Dec 2023 - now

  Tier 2 Help Desk Analyst - MNSS VIP Analyst

  - Install, modify, and repair computer hardware and software using remote access tools.- Provides end-user software and hardware troubleshooting.- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.- Provide assets when the customer is moving offices- Process onboarding with customers that start with DARPA (Setup iPhones and laptops/desktops) and review the items when in person- Update Active Directory (AD) when needed