Joey Lee

Experience

• 

  Changi Airport Group

  Oct 2018 - Feb 2019

  Changi Youth Ambassador

  • Oversaw terminal ground operations to ensure passenger flow in the airport was operating effectively and seamlessly• Resolved multiple incidents as the first point of contact, liaising with the Duty Terminal Managers • Delivered service recovery whenever there were unexpected incidents to build sustainable relationships with passengers• Provided prompt and accurate response to passengers' enquiries on ground to achieve consistent delivery of an exceptional experience for the passengers Show less

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  JLL

  May 2021 - Aug 2021

  Collaboration Design Intern

  • Led the data collection efforts through the run of all One JLL workshops and successfully translated the action items required for the next discussions • Delivered weekly newsletters and distributed them to the Singapore headquarter, including the Asia Pacific CEO• Attended weekly meetings with various stakeholders on the workshop agendas and conducted dry rehearsals for the workshop activities• Invited as an interviewee alongside a select few interns for a video, sharing about our internship experiences, to be used as a future marketing tool for JLL's internship program Show less

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  Cushman & Wakefield

  May 2022 - Jul 2022

  Global Occupier Services Intern

  • Developed project change management materials for employee engagement activities• Contributed to the development of an experience start-up programme for client• Provided support in the governance and administration of the Total Workplace Team drive and materials

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  Pontiac Land Group

  Apr 2023 - now

  Executive, Marketing Office