Ganesh Jindam

Experience

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  Accenture through Choice Solutions Ltd

  Oct 2007 - Dec 2007

  Jr. Desktop Support Engineer

  • Responsible for Desktop upgradation, Pointsec installation & Preventive maintenance.• Installation, Configuration, Upgrades patches and Troubleshooting of Windows based Operating Systems, E-mail accounts and other software.• Resolve all Desktop level issues in person.• Anti-virus Installation and support.• Maintenance and resolution of day-2-day networking hardware & software problem calls.• Coordinate between internal teams and outside vendors on software and hardware support issues. Show less

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  CMS COMPUTERS Ltd

  Jan 2009 - Mar 2009

  Desktop Support Engineer

  • Monitoring Service center for various tickets open by user & follow it.• Installation of various software and applications according to company policies.• Resolve all Desktop level issues in person.• Maintenance and resolution of day-2-day hardware & software problem calls.

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  PCS Technology Ltd.

  Mar 2009 - Oct 2010

  Technical Support Engineer

  • Resolved day to day activities and system related problems.• Using BMC Remedy tool for call generating request & updating tickets.• Performing various tasks remotely by using Remote Anywhere utility.• Creating users and resetting the password from AD and Exchange.• Troubleshooting Mail-flow issues.• Configuration and Troubleshooting of MS Outlook (Exchange Client).• Working on ticket which is related Mail box or group access.• Installing, Configuring and troubleshooting network printers.• Providing first level administrating support DHCP Server and AD.• Installation & deployment of MacAfee EPO server for centralized antivirus administration.• Analyze user requirements, procedures, and problems.• Coordination with hardware vendor (Dell, HP, IBM etc.) for new installation and service.• Performed operating system patching and MS office patching, Deploying, Configuring, and Managing Microsoft clients. Show less

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  Capgemini

  Nov 2010 - Jun 2012

  Software Associate

  Installing Windows XP/2003/Vista/Windows 7/ 2008 by deploying images through SCCM serverTroubleshooting, backup and antivirus related problems on desktops Installation of Network PrintersHardware and Basic Networking IssuesAssemble, Disassemble and Troubleshoot the PCSupport to Various ODC ProjectsResponsible to handle user calls within SLAWorking on Domain Controller and Active DirectoryWorking on mail clients like MS Exchange and Lotus NotesGiving support to applications like Citrix and QCConfiguring Operating System’s Local Security PoliciesCreating Mailboxes for usersGiving Laptop SupportUsing Encryption tools like SGeasy & SophosGiving support to GBU (Global Business Unit) for solving queries of customers calling from abroadSupport maintenance includes PC, up-gradation, Video Conferencing, Laptops, IP Phones etc.Activation of Blackberry phones & troubleshootingPushmail configuration, activation & troubleshooting on IPhone, IPad & Android phones Show less

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  Barclays

  Jun 2012 - now

  Responsibility:Responsible for identifying and classifying cyber security vulnerabilities and work on mitigation plans with system owners, ensure plans are documented understood and track the results of the plan executionCollaborate with BU representatives to ensure remediation efforts adhere to corporate policiesProvide best security practices and implementations of these concepts across complex environmentsWork independently and manage workload with organization to meet expectations and objectivesDevelop processes and implement tools and techniques to perform ongoing security assessments of the environmentHelp standardize processes and procedures and provide improvementWork on multiple projects simultaneously, set priorities and meet deadlinesCentral tracking and management of enterprise vulnerabilitiesKeep current with vulnerabilities, attacks, and countermeasures as well as devoting time to research and development activitiesImplement processes and manage tools used to identify vulnerabilities and track their remediation within the GM environmentCreate business processes, best practices, standards, templates and operating procedures to optimize the team performance Show less Responsibility:Managing the APAC or UK shift and provide day-to-day supervisory role for other team members.Handling APAC region and coordinating with different teams regarding any major incident, responsible for staffing and any escalations in the region.Analyzed issues and made recommendations for operations service level improvements.Assign schedules, coordinate staff and allocate resources to ensure efficiency and productivity are maximized.Working on demand reduction, in reducing incidents assigned by service desk, shift left of most common issuesWorking in 2nd line Remote Desktop Support Team and providing assistance to users for APAC, UK, EMEA and US region regarding Blackberry, VPN, Remote Access, SEP Antivirus, Applications & Desktop relatedFocus on achieving better resolution rate, increase ownership of the incidents and reduce wasteful incident re-assignment, re-opening. Improve efficiency and processes, which are currently within CSS or EUT Experience with Share Point Designer to customize SharePoint SitesExperience in developing Web Sites, Web Parts, Features, Nintex workflow and InfoPath FormsManaging user accounts and computers through Onead toolExperience in implementing service improvement and operational tasksWorking knowledge of incident management tools like Service-FirstHands-on experience in resolving Windows 10 & 7 issuesHave Good understanding of Virtualisation technology and ability to resolve issues on Virtual workstationsFault analysis and resolution of messaging issues related to Outlook, E-Vault, blackberry, office communicator, bChat etc.Supporting various applications from desktop perspective. Working knowledge of Microsoft Office SuiteWorking on to make a unified second level team that will support all technologies related to end usersDemonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them Show less

  • Cryptography and Vulnerability Management Analyst

    Jun 2018 - now

  • Senior Support Analyst

    Jun 2012 - Jun 2018