Jaye Hines

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Adelaide, South Australia, Australia

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Timeline
About me
Secondary Teacher at Department for Education, South Australia
Education
- Eynesbury College
  1996 - 1997
  SACE I & II SACE 1 & II
- University of Adelaide
  1998 - 2016
  Bachelor of Arts English & Philosophy
  Activities and Societies: Mature Students Association; Arts Association
- University of South Australia
  2017 - 2020
  Master of Teaching (Secondary) English Studies
  Activities and Societies: National Exceptional Teaching for Disadvantaged Schools (NETDS)
- Flinders University
  2023 -
  Master of Inclusive and Specialised Education Special Education and Teaching
Experience
- Optus
  Jan 2002 - Jan 2004
  Customer Service Executive in the Small Business LAR team. CRE handling level 1 Telecommunications Industry Ombudsman complaints for LAR, LAT, mobile, internet and pay TV.
  - Customer Service Executive
    Jan 2003 - Jan 2004
  - Customer Relations Executive
    Jan 2002 - Jan 2003
- NOVA Corp
  Jul 2004 - Jan 2006
  English Instructor
  Teaching conversational English and facilitating conversation in English between students.
- GLOVA Corp
  Jan 2005 - Jan 2006
  Business English Instructor
  Business English workshops on site for large businesses.
- APIA Insurance
  Jan 2006 - Mar 2010
  General Insurance - Property Claims Development and coordination of SA’s R&R program including reporting, awards and events. Monitoring adherence to customer charter. Analysing charter breaches. Regular reporting to National General Manager. Recommending process improvements. Coordinator of team of schedulers. Responsible for training, development and organisation of team. Contact person for stakeholders reporting to Call Centre Manager. General Insurance - Sales, Service and ClaimsProperty, Motor, Caravan, Motorhome, Motorcycle, Boat & Travel insurance
  - Claims Service Adviser
    Mar 2008 - Mar 2010
  - Reward and Recognition Committee Chair
    Jan 2009 - Jan 2010
  - Customer Charter Champion
    Jan 2008 - Jan 2010
  - Workforce Planning Coordinator SA/WA
    Jan 2007 - Jan 2008
  - Customer Service Adviser
    Jan 2006 - Jan 2007
- Allianz Australia Limited
  Jan 2010 - Apr 2012
  General Insurance - Property & Motor Claims General Insurance - Property Claims Work group for increasing employee engagement.
  - Claims Technical Lead
    Jul 2011 - Apr 2012
  - Senior Claims Service Consultant
    Mar 2010 - Jun 2011
  - Employee Engagement Committee
    Jan 2010 - Jan 2011
- Suncorp
  Apr 2012 - Feb 2015
  Schedule Administrator
  Real time analyst in Resource Planning team for Personal Insurance.
- CRAIGMORE HIGH SCHOOL
  Aug 2019 - Dec 2019
  School Services Officer (SSO)
  Curriculum support in mainstream education.
- Beafield Education Centre
  Mar 2020 - Apr 2020
  School Services Officer (SSO)
  Curriculum and behaviour support.
- Para Hills High School
  Jul 2020 - Dec 2020
  School Services Officer (SSO)
  Disability Unit
- Department for Education, South Australia
  Feb 2021 - now
  - Secondary Teacher
    Mar 2021 - now
  - Temporary Relief Teacher
    Feb 2021 - Mar 2021
Licenses & Certifications
- Essentials for Coaching Children
  Department for Recreation and Sport SA
  May 2019
  View certificate
- Department for Communities and Social Inclusion (DCSI) screening clearance
  Department for Communities and Social Inclusion (South Australia)
  Apr 2019
  View certificate
- Provide EFA in an Education & Care Setting
  St John Ambulance (Vic)
  Dec 2019
- Certificate III in Financial Services
  TAFE SA
  Jan 2000
- Certificate III in Communications (Call Centre Operations)
  TAFE SA
  Jan 2002
- The Management of Actual and Potential Aggression Foundation Programme (MAPA)
  Crisis Prevention Institute
  Sept 2020
  View certificate
- Youth Mental Health First Aider
  Mental Health First Aid Australia
  Dec 2019
- Certificate II in Business Administation
  TAFE SA
  Jan 2000
- PS146 Tier II
  ANZIIF
  Jan 2006
- Responding to Abuse and Neglect - Education and Care
  Department for Education, South Australia
  Feb 2019
  View certificate
Honors & Awards
- Awarded to Jaye Hines
  The 2020 SAETA Prize South Australian English Teachers’ Association/University of South Australia Mar 2021 This prize is awarded to one outstanding student in their final year of training to be a secondary English teacher.
- Awarded to Jaye Hines
  Living Our Values award Apia Insurance Jan 2007 Winner for South Australia.
Volunteer Experience
- Year 2/3 Cricket Team Coach
  Issued by Brompton Primary School on Feb 2021
  Associated with Jaye Hines
- Under 7s Basketball Coach/Manager
  Issued by Brompton Primary School on Feb 2020
  Associated with Jaye Hines
- Classroom Support
  Issued by Adelaide Secondary School of English on Aug 2019
  Associated with Jaye Hines
- Treasurer
  Issued by Prospect Community Early Education and Care on Jan 2020
  Associated with Jaye Hines
- Intern
  Issued by Woodville High School on Dec 2019
  Associated with Jaye Hines
- Under 6 Soccer Coach/Manager
  Issued by Brompton Primary School on May 2019
  Associated with Jaye Hines
- Classroom Support
  Issued by Craigmore Alternative Learning and Mentoring Unit (CALM) on Aug 2019
  Associated with Jaye Hines
- Management Committee Member
  Issued by Prospect Community Early Education and Care on Oct 2016
  Associated with Jaye Hines
- Chair of Governing Council
  Issued by Renown Park Children's Centre on Feb 2018
  Associated with Jaye Hines
- Mentor
  Issued by Talking with Aussies on Jan 2016
  Associated with Jaye Hines
- Guide
  Issued by Experience Adelaide on Jan 2016
  Associated with Jaye Hines