Rachel R.

Experience

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  Grand Canyon University

  Jul 2011 - Jun 2016

  Admissions Counselor, College of Nursing and Health Care Professions

  ➤ Able to follow all policies, procedures and compliance guidelines.➤ Work closely with cross-functional support departments.➤ Maintain a minimum of 4-5 hours on the phone each day speaking with potential students about GCU’s online degree programs.➤ Being an active member of a graduation team focused on student success.➤ Provide guidance and assistance to new students through the registration and admission process.➤ Build rapport and reinforce student expectations.➤ Maintain a high level of customer service and student retention.➤ Continually meet or exceed performance expectations.➤ Understands and learns all software programs/ systems to effectively assist students.➤ Work well in a team environment. Show less

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  Meet And Connect LLC

  Apr 2015 - Dec 2016

  Owner

  ➤ Analyzed key operational indicators, productivity, resource management, sales, and expenses and oversaw revenue as well as P&L statements including tracking or improving profitability to streamline financial and operational functions.➤ Conducted market research to establish sales channels in highly competitive, ever-fluctuating markets by gathering, evaluating, and maintaining industry data as well as formalizing policies and procedures to meet customer demands.➤ Received and fulfilled orders as well as oversaw all bookkeeping and accounting functions including AR and AP.➤ Formulated a comprehensive business plan complete with clear and actionable sales goals and vision, turning a $20K investment into a high-volume business operation with more than $200K in annual revenue.➤ Analyzed market trends and industry developments to set marketing objectives and sales goals by identifying, developing, and evaluating marketing strategies as well as developed key sales strategies to promote new offerings.➤ Determined staffing requirements to meet business needs including recruiting, screening, interviewing, and hiring staff for all positions, training employees in essential job functions, and coaching/mentoring staff for career growth.➤ Analyzed expense transactions and preparing expense reports to manage accounting operations, account reporting, and reconciliations including payroll as well as monitored financial statements and tax records.➤ Developed and implemented promotional strategies or marketing efforts to drive business success, maintain revenue forecasts, and set budgetary guidelines while assessing, optimizing, and elevating operations to meet demands. Show less

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  Har-El Financial, Inc.

  Feb 2018 - Sept 2018

  Marketing Coordinator

  ➤ Marketed products by developing and implementing marketing/advertising campaigns, tracked sales data, maintained promotional materials inventory, planned meetings and trade shows, maintained databases, and prepared reports.➤ Built and executed social media campaigns, designed, organized, and implemented special promotional events, coordinated staff, volunteers, or vendors on site to facilitate successful execution, and managed vendor communication.➤ Generated, edited, and published weekly copy for email and Google Ad campaigns as well as social media campaigns.➤ Prepared mailers or brochures by formatting content and graphics, arranging printing or internet packages, overseeing direct mail campaigns, and maintaining the marketing library by checking and replenishing inventory.➤ Developed client relationships to encourage trusting relationships including preparing and delivering promotional presentations as well as composing and posting online content on the organization's website and social media accounts.➤ Employed marketing research and analytics to gather important data for social media, web analytics, and SEO rankings, updating spreadsheets, databases, or inventories with statistical, financial and non-financial information.➤ Provided marketing tracking and research information by collecting, analyzing, and summarizing data or trends as well as supported sales presentations by assembling quotations, proposals, videos, slide shows, and demonstration booklets.➤ Oversaw daily administrative tasks to ensure the functionality and coordination of the department's activities including supporting marketing executives in organizing and executing various projects. Show less

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  MBO Partners

  Feb 2021 - Mar 2021

  Loan Processing Analyst

  • Continuously ranked number 1 in my pod for most loans completed (167) since hire date in January. • Process loan applications from small businesses on behalf of a large regional bank as part of the CARES Act Paycheck Protection Program (PPP).• Assess completeness based on predefined procedures and documentation. Determine borrower eligibility.• Emails up to 20 borrowers a day to request additional required documentation.• Effectively manages workload and balances work queues that have 2000+ loan applications at a given time.• Built collaborative relationships with team and proactively seeks guidance, clarification and feedback.• Skills include: Salesforce, Citrix, NCino, loan underwriting, experience with financial documents (e.g., tax filings, payroll reports), data analysis, and work queue management. Show less

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  MBO Partners

  May 2021 - Oct 2021

  LockBox Operations

  Responsible for performing operational activities of the unit to ensure that services are delivered reliably, accurately, professionally, and in accordance with Health Insurance Portability and Accountability Act (HIPAA) data privacy and security requirements. If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.Provides reliable, accurate, and efficient service in a professional manner, meeting all service commitments and standards by processing lockbox payments, including payments to medical associations that may contain HIPAA protected health information. Performs various workflow assignments, including: receiving and sorting incoming work, opening and extracting work, capturing and encoding work, and distribution of output to internal or external customers using appropriate control processes and in accordance with operating procedures.Communicates and works with other shift/cost center staff, internal customers, technical support staff, vendors and responds to requests for information. Provides flexible team support in in meeting required deadlines.Performs all other miscellaneous responsibilities and duties as assigned. Show less

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  ActiveOps

  Nov 2021 - now

  Performance Improvement Coach