Yogesh Jain

Yogesh Jain

Followers of Yogesh Jain1000 followers
location of Yogesh JainDelhi, India

Connect with Yogesh Jain to Send Message

Connect

Connect with Yogesh Jain to Send Message

Connect
  • Timeline

  • About me

    Global Forecast Specialist

  • Education

    • NC College of Engineering, Israna (Affiliated with Kurukshetra University)

      2011 - 2014
      Bachelor's degree Computer Applications

      Knowledge of key concepts of Computer Science, involving computer systems, information systems and computer applications. Evolving competence in software development, design as well as implementation.

  • Experience

    • IYogi

      Sept 2015 - Mar 2016

      Working under Spectranet (Tech Assist) process, a cable broadband internet service provider. Assisting customers with setup, installation, networking, diagnostics, repair, security, optimization, and usability assistance services for various technologies including PCs, smartphones, printers, and tablets.Also worked on servers, having knowledge of Active Directory (2000, 2003 & 2008): Domain naming, Organisational Units, DHCP, DNS forward/backward lookup (Primary zone and Secondary zone), Raising Functional Level (tree & forest) and Firewall Security. Show less

      • Technical Support Executive

        Sept 2015 - Mar 2016
      • Technical Support Specialist

        Sept 2015 - Mar 2016
    • British Telecom Global Services India Limited

      Feb 2017 - Sept 2018
      WFM Analyst

      Joined BT as a WFM Associate in the ID Management Team - Setup & Change. Led onboarding and training for new hires, managing over 150 employees weekly. Provided comprehensive training on system tools, including Genesys, Citrix WFM, Skill Planner, ensuring smooth transition to BAU operations.

    • BT

      Oct 2018 - Jan 2022
      WFM Lead

      As a WFM professional, I developed short-term forecasts and staffing models, optimizing resource utilization for long-term budgeting and business goals. Conducted root cause analyses to identify process inefficiencies. Released monthly forecasts, schedules 5 weeks in advance, and finalized them a week before going live. Utilized advanced WFM tools for efficient scheduling and resource allocation, improving productivity and cost savings. Collaborated with cross-functional teams to ensure accurate forecasting and scheduling aligned with program needs. Show less

    • Uber

      Mar 2022 - now

      Utilize diverse forecasting methods (Exponential Moving Average, Time Series, Holt-Winters, Linear Regression) for accurate two-month forecasts. Manage forecasting for versatile CRMs (Menu & Restaurants) in APAC, US&C, and LatAm. Collaborate with PM dashboards and non-GSQ queries for data inputs and aligning forecasts with LOB's needs. Develop a comprehensive working file using several statistical forecasting methods, minimizing deviation from trend and lowering global MAPE. Create weekly short-term forecasts using Weighted Moving Average, Exponential Moving Average, and MACD for real-time demand trends Show less As an SRP Analyst, I created and executed short-range plans for the Asia Pacific Region, managing capacity in Japan, Hong Kong, Taiwan, and South Korea. Contributed key inputs for long-term plans, ensuring alignment with business needs. Prepared heat maps based on trend analysis for effective intra-day capacity scheduling. Led weekly calls with vendor partners, addressing challenges and sharing best practices. Collaborated with real-time analysts to proactively identify and mitigate risks. Conducted root cause analyses for live modalities and provided insights for optimizing performance Show less

      • Global Forecast Specialist

        Nov 2023 - now
      • SRP Analyst

        Mar 2022 - Oct 2023
  • Licenses & Certifications