Sher Singh Thakur

Experience

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  Wipro BPO

  Dec 2007 - Oct 2010

  Sr. Associate

  Handling Inbound US calls for ISP related issues. Resolving email, email client, slow internet, wireless configuration issues.Key Accomplishments:• Recognized as Top 3 best performer Rep (out of 240 reps in division) in Sept 2008. Ranking was based on accuracy, customer service, duration of calls and availability.• Continues 2 years top 10 performer on our floor.

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  Computer Expert 247

  Mar 2011 - Oct 2013

  Manager

  • Responsible for Complete Marketing & Sales team.• Run & Manage ROI base digital marketing campaigns. (Guidance & Management Part)• Managing 2 different teams (tele-sales and tele-support).• My team use to provide virtual sale and technical support in US market.• Joint venture with other companies to re-seller & cross-sell their products & services like security software, PC cleaning utilities, etc.• Taking care of the company's digital marketing to generate more business & profit.• Deciding salary structure, Incentive plan, and Performance appraisal.• Add new quality parameters into our sales & tech department which helps our company to win customer loyalty. • Monthly team reviews, meetings, process improvement discussion, and RNR program to motivate employees.• Ensuring monthly sales target and weekly reporting to the Directors. Show less

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  Intelenet Global Services

  Jan 2014 - Jan 2016

  Agency Development Manager at Intelenet Global Services Assigned To Google

  Worked as Agency Development Manager in Google SMB team at Vendor location, my KRA was to manage more than 60+ Digital Marketing companies.Sher Singh Thakur job role In Google SMB Team.✅ Provide sale pitch support ✅ Ad policy related support✅ Create marketing strategies & media proposals.✅ After sales support. ✅ Quarterly business review with all Digital marketing agencies.✅ I use to even trained new joinees about the workflow.

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  Digics Pvt Ltd

  Feb 2016 - now

  Director

  My Primary KRAs are.- Business development (Onboard new advertisers)- Helping client to grow their business through digital ads.- Provide overall marketing consultancy to our customers for their overall marketing. - Finding loopholes in the system to speed up the work process.- Monthly ROI report discussions with each business owner. - Help good customers to set up their sales team.- Coordinate with other teams if required.- Upselling our other services. - Responsible for overall company growth.- Review & manage Google Ads, Bing ads, Facebook Ad manager, linkedin accounts.- Finding relevant interest base target audience in Facebook & Google ads to get good quality leads.- Manage team and related operational work.- Creating weekly and monthly reports and share with clients.- Taking team meetings and one on one sessions.- Monthly meeting with business owners related to their ROI from Digital marketing.- Objection and questions handling from client's digital marketing managers..Digics Milestones As A Company.👍 We have been invited by Google to Silicon Valley in Nov 2016 At Global Event ( Google Partner Summit ). Only 5 digital marketing agencies were invited from India. And We were one of them.👍 Google found so much potential in the performance & result that they have assigned one Dedicated Coach to help us grow in other areas of business. (Google Business Elevator Program) Thanks to Andrea Stone our business Coach assigned by Google.👍 Currently, we are a Google partner agency constantly for the last 4 years in a row.👍 Digics is known for the Lead generation campaign & giving positive ROI results to their clients.👍 All the team member are Google certified experts. Show less