Jenna Tate

Experience

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  Reptiles Rock! Summer Camp

  Jul 2008 - Jul 2013

  Camp Counsellor

  Work with owner/operator to supervise upwards of 30 campers between the ages of 5 and 15. Provide lesson plans, supervise swim times, supervise free time with live reptiles, ensure safety of animals and campers.

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  STAPLES Canada

  Oct 2010 - Oct 2012

  Sales Associate

  Primary focus on customer service, ring through orders and process returns in accordance with company policy. Maintain tidiness of front cash areas, greet all customers and direct any questions to the correct department. Consistently meet personal and store sales goals. Provide assistance in stocking the aisles when necessary and work in copy centre as needed. Take and produce customer print jobs, ensure all orders are produced on time and quality assured. Refer questions about specialty products to Copy Lead or Copy Supervisor, build business by registering business account customers in the Business Development Program. Show less

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  OfficeMax Grand & Toy

  Oct 2012 - Aug 2013

  Customer Service Representative

  Place large supply orders in person or over the phone for business account customers. Promptly receive and process daily shipments for customers or store supply. Work in the copy centre to produce orders, assist in the design of business cards, and answer all inquiries about services available through the store or third party vendors.

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  Cody Party

  Sept 2014 - Nov 2014

  Key Holder

  Responsible for opening and closing the store for the day, ensuring the register is balanced and deposits are correct. Create and maintain rental orders for party equipment, ensure deliveries and pick ups are correct and create attractive balloon ensembles for various events.

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  Canadian Museum of History

  Jan 2015 - Apr 2015

  Collections Intern

  Work primarily in the archaeology collection to update the database, update the storage areas, create storage mounts for delicate artifacts, unpack and inventory returned loans and assist in the set up and tear down of exhibits. Updated the records for over 10,000 artifacts in the database, reorganized over 10 full shelving positions and inventoried over 20 returned loans during the four month internship.

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  STAPLES Canada

  Jun 2015 - Mar 2016

  Work alongside the Copy Centre Supervisor in a high volume print centre to maintain functionality and consistently deliver a high quality product. Develop and maintain a good working relationship with business customers. Grow the business by generating quotes and leads for new and existing customers. Keep track of supplies and consistently place orders to ensure deliveries arrive before we run out. Develop a coaching guide and program to help keep associates on track to meet personal and store goals. Organize the daily running of jobs and supervise associates to keep the production on track. Show less Primary focus on customer service, ring through orders and process returns in accordance with company policy. Maintain tidiness of front cash areas, greet all customers and direct any questions to the correct department. Consistently meet personal and store sales goals. Provide assistance in stocking the aisles when necessary and work in copy centre as needed. Take and produce customer print jobs, ensure all orders are produced on time and quality assured. Refer questions about specialty products to Copy Lead or Copy Supervisor, build business by registering business account customers in the Business Development Program. Show less

  • Copy Centre Lead

    Sept 2015 - Mar 2016

  • Copy Centre Associate

    Jun 2015 - Sept 2015
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  SystemGraphics

  Mar 2016 - Nov 2016

  Production Associate

  Assist in printing and preparing sign orders for packaging and shipping. Weed vinyl, trim prints, organize orders for installation and ensure orders are completed and done correctly while meeting deadlines.

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  JAM Direct Inc.

  Nov 2016 - Apr 2018

  Print Production Coordinator

  • Liaise with creative and account teams to ensure projects are running smoothly and on time • Communicate with print vendor partners to maintain production deliverables• Create and maintain critical paths throughout the life of the project• Employ rigorous quality assurance measures to deliver high-quality direct mail projects• Act as an account manager, working directly with clients to prepare mailings and exceed expectations • Participate in the social committee to help plan and execute special events Show less

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  DATA Communications Management

  Apr 2018 - Jul 2021

  Project Manager, Customer Experience

  • Build and maintain strong client relationships while managing print and direct mail projects• Lead projects from initial brief through to completion, defining project scope, managing quotes, timelines,and budgets, while following strict quality assurance protocols• Manage multiple clients with various projects while coordinating changing deadlines and deliverables• Volunteer as a mentor to facilitate migration to a new project management software (Dynamics 365)• Streamline onboarding of new employees by creating relevant documentation• Facilitate communication between cross-functional teams to ensure clear understanding of objectives and priorities Show less

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  JAM CRM

  Jul 2021 - now

  Production Manager/Account Coordinator

  • Liaise with internal and external teams to ensure projects are running smoothly, on time, and on budget• Lead multiple concurrent projects, each with unique deliverables, deadlines, and budgets• Create and maintain detailed documentation including job specifications, timelines, and estimates• Foster positive internal, client, and external relationships• Manage creative revisions, stakeholder reviews, approvals, budgets and schedules• Develop a thorough understanding of Direct Mail and Email best practices in a marketing setting• Enhance productivity by automating repetitive tasks, saving 6 hours of manual reporting each week and reducing errors Show less