Minku Bhatia

Experience

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  STERIA (INDIA) LIMITED

  Jan 2006 - Jan 2010

  Senior Process Executive

  Responsible for conducting Audits for the teams on updates received from Risk and Controls, onshoreResponsible for meeting daily SLA’s for Production & Quality and reporting same to Team Manager and holding daily Team Meeting.Responsible for taking care of SLA’s, KPI’s for finance process Error Analysis, Error reporting,Strategic planning to avoid errors in processing and improve customer services.Process Training to new agents/resources

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  ADP India

  Jan 2010 - Jan 2012

  Senior Executive

  As Senior Executive my Key job responsibilities were:Handled flexible Benefits Spending of US organizationProcessed SOP creation and improvising existing processPreparing and maintaining: Root Cause analysis, Quality reports, Turnaround time.Schedule trainings for new team members and knowledge sharing sessions within teamInternal reporting to the Higher Management for Team Responsible for KPI/SLA for Team

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  Maersk Line

  Jan 2012 - now

  Data Excellence, Governance Specialist

  Building reusable data solutions, data quality framework, data quality dashboards as part of data quality management for customer master data using Informatica tool sets, reporting solutions like Power BI and SAP BO.System Data Analysis and propose resolution of recurring Data Quality problems in various Master Data objects i.e. Customer, Geography, Facility Identifying missing mandatory information for customer and collaborating to enrich the data with the help of technology, Informatica tools, third party data vendors and external support of Area Data stewards.Actively engaged in enforcing active and passive data governance around Master Data by close coordination and collaboration with Data ownership & data Maintenance organization.Actively engaged various data migration initiatives as part of new MDM solutions with rigorous data clean up and data enrichment exercises including data analysis, , Data enrichment & standardization, Address standardization & Validation, Data Deduplication, External Matching, Data consolidation on legacy data of customer, contacts, locations, geography etc. Meno dettagli