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Sam Kedala

Sam Kedala

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location of Sam KedalaGreater Hartford

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  • Timeline

  • About me

    Vice President Operational Effectiveness at Travelers

  • Education

    • William Paterson University of New Jersey

      2001 - 2005
      Buisness Concentration in Management

      Activities and Societies: Secreatary for Student Chapter: Society for Human Resource Management Two Time winner of WPU Corporate Challenge

    • Quinnipiac University

      2012 -
      Master of Science (M.S.) Information Technology

  • Experience

    • The Hartford

      Jan 2006 - Jun 2019

      Provide strategic practices to our business operations leadership that support customer centric ideology. We provide and support applications and analytics to measure the overall customer's view of each interaction. Expertise in providing insights from Call Recording, speech analytics, quality monitoring, Desktop Process Analytics. In addition worked with analytic tools such as MS Sql Server, SAS Analytics and business Objects.

      • Director - Contact Center Tools and Technologies

        Jan 2012 - Jun 2019

      • Assistant Director - CEM Tools and Technologies

        Sept 2011 - Jan 2012

      • SR Business Analyst - CEM Program

        Sept 2010 - Aug 2011

      • Service Operations Manager

        Jan 2006 - Sept 2010

    • Travelers

      Jun 2019 - now

      • Vice President Operational Effectiveness

        Sept 2023 - now

      • AVP Operational Effectiveness

        Jun 2019 - Sept 2023

  • Licenses & Certifications

    • Professional Scrum Master 1

      Scrum.org
      Jul 2018

    • Certified SAFe 4 Agilist

      Scaled Agile, Inc.
      Sept 2018

    • Certified SAFe® 4 Release Train Engineer

      Scaled Agile, Inc.
      May 2019
      View certificate certificate