Sahil Goyal

Experience

• 

  Tata Consultancy Services

  Mar 2015 - Feb 2024

  Endpoint security SME/Project lead

  Subject Matter Expert for Endpoint Security and project Lead (managing a team of ~30)---------------------------------------------------------------Working as Endpoint Security Subject Matter Expert Co-ordinate & delegate tasks assigned by the customerResponsible for Technical evaluation, Technical escalations, and generating reports on daily, weekly, and monthly basis.Administration of Symantec Endpoint Protection Managers, Crowdstrike EDR and McAfee ePO Management consoles.Administration of Endpoint security platforms and agents installed on 70,000+ endpoints.Creation of client policies, product upgrade, console upgrades, agent deployment.Investigation of endpoint detections and providing recommendations for detection optimization.Regular status reports for critical incidents.Health check of Endpoint security platforms.Client Handling – Directly work with customers and their senior management to understand their requirement and concerns and providing cost effective solutions.Prepare and present roadmaps to customer for critical activities ad new projects in pipeline.Design Architectures and implementation plans for endpoint security.Handling escalation from operations team and desktop support team.Creation and updating of documents like SOP, IVIs, Training documents, Change Management Process, Incident management process, reports, roadmaps, KB articles for service desk teams etc.Escalation to vendors and service providers.Good experience with ticketing tools like Service Now, HPSM in terms of request handling, workflow approvals, creation of reports and Live Dashboards.Creation of monthly and weekly reports. Show less

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  Cognizant

  Mar 2024 - now

  Senior Associate Projects