Chris Amaddeo

Experience

• 

  McDonald's

  May 2013 - Nov 2017

  • Directed restaurant operations, ensuring efficiency and quality service delivery.• Addressed customer issues, maintained high service standards, and resolved complaints promptly.• Managed cash handling, deposits, and financial transactions with precision.• Supervised and motivated employees, fostering a positive work environment and high productivity. • Hands-on training for kitchen staff, ensuring adherence to McDonald's standards.• Monitored food prep to maintain quality and safety standards.• Evaluated crew skills, providing constructive feedback for improvement.• Enforced kitchen protocols and food safety regulations.• Optimized kitchen workflows for enhanced productivity and customer service. • Prepared menu items, ensuring consistency, taste, and quality.• Maintained cleanliness and sanitation standards in the kitchen area.• Assembled orders accurately, meeting McDonald's standards and customer expectations.• Worked collaboratively with kitchen staff, ensuring efficient operations during peak hours.• Followed standardized recipes and food safety guidelines for consistent quality.

  • Shift Manager

    Jun 2015 - Nov 2017

  • Crew Trainer

    Jun 2014 - Jun 2015

  • Kitchen Staff

    May 2013 - Jun 2014
• 

  WestJet

  Nov 2017 - now

  • Committed WestJet Airlines flight crew member ensuring guest safety and comfort.• Delivered outstanding service, creating memorable guest experiences on every flight.• Demonstrated leadership as lead flight attendant, conducting briefings, bilingual announcements, and operating cabin doors.• Proficient in aircraft safety, first aid, and emergency evacuation procedures.• Top graduate from a 4-week intensive training program, showcasing exceptional skills and dedication.Laid off due to Covid from April 2020 to February 2022. Show less • Ensured smooth guest check-in and travel experience, accommodating changing needs.• Addressed inquiries promptly, enhancing customer satisfaction with accurate information.• Managed gate operations, ensuring timely departures and arrivals for a seamless travel process.• Prioritized guest safety during embarkation and disembarkation, upholding the WestJet brand through exceptional service.• Demonstrated expertise in managing Irregular Operations, and coordinating alternative travel plans during disruptions.• Proficient in rebooking on other airlines, and finding creative solutions for efficient guest travel. Show less • Warmly greeted guests, ensuring positive check-in experiences and efficient starts to their WestJet journeys.• Provided specialized assistance to guests with empathy and professionalism, meeting unique requirements.• Managed boarding and disembarkation under time pressure, ensuring smooth transitions and on-time departures.• Delivered exceptional customer service, creating memorable travel experiences for every guest.• Prioritized guest safety in all aspects of assistance and service delivery, maintaining a strong focus on well-being. Show less

  • Flight Attendant

    Jun 2019 - now

  • Customer Service Agent

    Feb 2019 - Jun 2019

  • Guest Service Ambassador

    Nov 2017 - Feb 2019
• 

  Broward County Government

  Feb 2018 - Mar 2018

  Student Intern - Airport Operations

  • Actively explored airport operations, gaining insights into various facets of airport management.• Studied the relationship between Fort Lauderdale Airport and Port Everglades' cruise operations, understanding their synergies.• Observed employees across airport sections, grasping the seamless integration of airport functions.• Acquired knowledge in daily operations and collaborative efforts, enhancing skills in airport management.• Worked with professionals, gaining practical insights into airport challenges and solutions. Show less

• 

  Ottawa Boat Cruise/Croisières Outaouais

  May 2018 - Oct 2018

  Bartender

  • Engaged guests, handled orders, and served snacks/drinks, aboard a tour boat, enhancing their onboard experience.• Upheld high guest satisfaction by understanding preferences, making recommendations, and providing exceptional service.• Managed bar inventory, ensuring stock levels, and complying with all food and beverage regulations.• Maintained accurate bar revenue records, proficient in cash handling, and tallying.• Trained in emergency protocols, offering assistance in critical situations.• Played a vital role in vessel operations, assisting in docking, undocking, and ensuring smooth embarkation/disembarkation processes for guests. Show less

• 

  BrokerLink

  Nov 2020 - Jan 2022

  Personal Insurance Advisor

  • Assisted clients in assessing insurance needs, provided expert advice on products, and tailored solutions efficiently.• Built strong client relationships, understood unique requirements, and suggested modifications for adequate protection.• Collaborated with underwriters for optimal coverage, prepared quotes, and explained terms clearly.• Managed applications, renewals, and claims promptly, ensuring high customer satisfaction.• Exceeded sales targets by promoting products and cross-selling, maintaining detailed client records.• Adhered to regulations, contributed to team success, and engaged in continuous professional development. Show less

• 

  CUPE 4070

  Jun 2024 - now

  Collaborated with the executive board to develop and implement effective communication strategies. Created and distributed informative newsletters and social media content. Organized member engagement initiatives to foster a strong union community. Represented 1000+ members' interests in negotiations and grievance procedures. Led the local union in strategic planning and advocacy. Played a crucial role in negotiations regarding the Sunwing merger, impacting over 6000 cabin crew members.

  • Communications Committee Member

    Mar 2024 - now

  • Interim WestJet Toronto Base Vice-President

    Jun 2024 - Sept 2024