Adrian Feigl

Experience

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  CenturyLink

  Dec 2005 - Oct 2019

  As part of the Global Reliability Operations Center I manage the Internet Protocol Global Reliability and Performance Center. The IPGRPC is a team of highly trained and extremely competent network Technicians, Engineers, and Supervisors that provide surveillance, repair, and maintenance of the global CenturyLink IP infrastructure (backbone/core), supporting data, voice, and video services.We exist to maintain network reliability and improve performance. We communicate timely information about network state and activity, planned and unplanned, past, present and future. We strive to exceed the expectations of any entity that uses or has an interest in the Global CenturyLink IP network.Setting the global standard for network reliability and performance.We treasure EVERY packet!! Show less

  • Manager GROC

    Jun 2014 - Oct 2019

  • Supervisor Business Service Delivery & Operations

    Dec 2011 - Jun 2014

  • Lead Operations Technician

    Jun 2008 - Dec 2011

  • Senior Operations Technician

    Dec 2005 - Jun 2008
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  Qwest Communications Corp.

  Jan 2008 - Jan 2011

  Lead Operations Technician
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  Lumen Technologies

  Oct 2019 - Jan 2021

  Manager National Metro NOC

  As Manager of the National Metro Ethernet Network Operations team I am responsible for the quick resolution and maintenance of a network spanning the nation. We deliver data solutions to over 100 markets consisting of nearly 5000 rings and 10s of thousands of network elements. We are a cutting edge organization in progress of implementing big data analytics, machine learning, and proprietary network monitoring and automation systems to build a self-healing network. The proper execution of this will greatly expand our ability to grow and support bigger, better, and faster services! Show less

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  Marco Technologies

  Mar 2021 - Mar 2025

  Manager for:Network Escalation Engineering team; we resolve route/switch, firewall, and VPN troubles on client infrastructure.Carrier Services Support; engaging with providers of access services to resolve outages.Critical Incident Management; ensuring effective communications and timely resolution of severely impacting service disruptions for our clients. Marco is a technology services company that specializes in hosted/cloud services, managed services, business IT services, carrier services, copiers/printers, phone systems, document management and audio/video systems.

  • MIT Service Manager

    Aug 2021 - Mar 2025

  • Support Desk Supervisor

    Mar 2021 - Aug 2021