Mark Bryan O.

Experience

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  Smart Communications, Inc.

  Aug 2014 - Mar 2017

  Service Advisor

  •A Wireless Center frontline and acts as a Smart Ambassador.•Handles records of sales transactions, forecasting, and managing of stocks or inventory.•Assisting users inquiry about plans or subscriptions.•Performed system diagnostics on mobile/smartphones.•Conducted system functional testing and record failures in data base.•Provides client support and technical issue resolution Configures/navigates customers' mobile handset (Smartphones)Configures software to connect to Internet application servers•check software problems on cell phone by utilizing many different applications to facilitate repairs.•Assist Customer throughout the whole process, from emphasizing with their problem to explain the resolution.•Performed further checks using electronic hand tools and prescribed testers. Show less

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  Infoline LLC

  Apr 2018 - Dec 2019

  Customer Service Executive

  •Create a positive start to a passenger’s trip by being the first line of contact for inquiries.•Provides the direction and appropriate support structure using effective resources.•Inform passengers through all aspects of their experience with Muscat Airlines by communicating appropriate information about their trips and belongings.•Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner.•Ability to work extra hours when there are operational needs.•Ability to work rotating shifts including weekends, holidays and days-off. Show less

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  Genpact

  Nov 2021 - Feb 2023

  Process Associate

  (Voice) Technical support in POS, PC, Networking, Printers, etc

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  Concentrix

  Feb 2023 - now

  Advisor I, Technical Support