Gary Smith

Experience

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  Cable & Wireless Communications

  Nov 1995 - Nov 1999

  Commisioning Engineer

  Worked initially as an Installer then Node Production tech then promoted to Commissioning engineer.• Team Lead a team of three contractors responsible for providing Business customers with voice and data services, earning accolades from management and grade increment.• Configuration of converge data over voice using TDM pmuxes, SDH and DACC’s.• Initiated the proper documentation of kit to be deployed through lab tests then to field.• Provision SDH rings from design to hand over to NOC for monitoring, provided interconnects for DASSII, DPNSS to Nortel DMS 100.• Technical representative for BellCable at meetings with Councils, Universities and Colleges. Show less

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  Level 3 Communications

  Dec 1999 - Nov 2006

  Field & Data Centre Engineer

  Recommended by senior tech in Field operations to US Operations Management for position.• First to cover different working hours to provide co-op to US ops team, performed a tag team effort to provision L3 network and topology and routine maintenance.• Cross trained with NOC using Nortel Preside, Ericcson Etna, Alcatel 1355h, trailblazer on faults and update Clarify. Present standard solutions where possible, but understanding the need for custom solutions. Installing servers, routers, switches and firewalls.• Complete low level design (LLD) after installations and configuration and update Network Architecture Diagrams.• Delivered services to City and International customers on call out of hours.• Configured DIA, HSRP, Metro- Ethernet and commissioned ADM at telecom hotels.• Involved in continual upgrades and migration to keep network at peak performance.• Worked with Voice Engineering to isolated faults on Sonus Soft switch.• Was a hub for Sales, Engineering, and Infrastructure to assist in customer services.• Done asset audit, disaster procedures involving power generators, fire detection UPS and PDUs.• 3tec services configuration of Cisco and Juniper equipment for customers builds in their suites.• Network build and troubleshooting in Interxion, Equinix, Telehouse, Global Switch, City-lifeline and Redbus.• Set up technical library of all the equipment used in the network for training of the operation staff. Show less

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  SGD Enterprises

  Jan 2006 - Jan 2007

  Property Manager

  I am sorting out day to day issues, with tenants and contractors, in London and abroad.

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  Masergy Communications

  Feb 2007 - Feb 2014

  Team Lead NOC Engineer

  Solving customers’ issues across the globe/Worldwide, train new members of group on equipment and procedures. I have knowledge of network topologies and design methodologies. Reduce expenditure in the 3 tec requests. Introduce new processes for the business. Holding conference calls with customers and vendors, to provide and restore services. Services are L2vpn(vpls), L3vpn(vprn) and Internet Routing over an IP/MPLS backbone first using Juniper M20/Junos OS then the Al-Lu SR7750 ; giving enterprise customers Ethernet Services. Working with sales men and other departments to resolve customer’s issues. I have experience in supporting IP video conferencing, managed routers, firewalls and call centre platforms. I was also configuring Adva FSP150, Summit Extreme switches and working on Fortinet 3140B and 3810A firewalls for Hosted Remote Access. Also worked with BGP, OSPF, QoS, QinQ, NNI, Dot1q, VLANs, SIP and VPLS. Show less

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  SGD Enterprises

  Jun 2014 - Oct 2019

  Property Manager

  • Sorting out maintenance issues in a timely manner in our properties.• Dealing with customer enquiries and issues • Managing and preparing new properties for rent • Liaising with the tenants and contractors over maintenance items • Completing check-ins, check-outs and inventories • Providing excellent customer serviceI was back and forth travelling out of the country, for personal reasons.

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  Virtual1

  Nov 2019 - Jan 2020

  Implementation Engineer

  I was working as part of the Engineering Implementation (EI) team to ensure the Virtual1 Provisioning team is supported by way of all required technical implementation work. I was configuring DIA and SIP services with Juniper SRX 300 and SRX340, also HA resiliency VRRP services. Building circuits through the edge and provider edge MPLS network over Juniper L2ccc circuits and over Juniper ACXs and MXs. Working with shipping services to get kit delivered on time, with correct configuration. Use of Team viewer to remotely configure and troubleshoot, working with last mile vendors Open reach and TalkTalk to provide services. Bandwidth, port, and IP address upgrades and registering IP addresses with RIPE. Provide field engineering and associated resource for the Architecture team as required. Using Sales force, PRTG and bespoke Network Automation tool “BECs” Show less

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  SGD Enterprises

  Feb 2020 - now

  Property Manager

  I am sorting out day to day issues, with the tenants and contractors in London. I also liaise with European and North American Clients, for short stay holidays and 3rd party operatives for maintenance of facilities.