Michail Sokolov

Experience

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  Softline JSC

  Jan 2003 - Jan 2005

  Producing training materials and providing trainings on Windows OS administration, RDBMS support and administration (Informix). Performing development, testing, implementation and support of Analytical IT system for the customer in government sector.Tools and technologies: Informix RDBMS, SQL, VBScript, Object Pascal, Windows Sever 2003 and Windows XP.

  • IT Instructor

    Jan 2005 - Jan 2005

  • Software Developer

    Jan 2003 - Jan 2005
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  Incom

  Jan 2005 - Jan 2006

  IT Instructor at Training Center

  Responsibilities: Providing trainings and producing training materials on operating systems administration and usage, consulting.Tools and technologies: Windows Sever 2003, Windows XP, Windows 2000, Active Directory, Group Policy management

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  Infopulse

  Jan 2006 - now

  Managing portfolio of Digital Workspace services, distributed teams (Ukraine, Poland) with more than 50 FTE.Responsible for integration of teams and services into global organizational unit including teams from delivery centers located in Scandinavia, Central Europe and India.Building and developing Workspace delivery team in Poland (12 FTE).Customer negotiations.Involvement into customer invoicing.Responsible for portfolio PnL.Group leader role - manage attrition, performing personnel evaluations, salary negotiations.Aligning portfolio goals with company strategy and implementing OKR methodology. Show less Managing and leading teams up to 30 technicians in global IT organization providing services of Application Packaging, Virtualization, Distribution and support for Scandinavian and Western European customersBuilding operation processes based on ITIL practices. Successful participation in number of projects and deliveries in areas of software packaging, virtualization and distribution. Experience in software and infrastructure migration projectsEnsuring that deliveries are provided according to SLA and KPI targetsSupervising implementation of technical solutions and standardsSupervising development and implementation of supporting and automation toolsPlanning and coordinating projects and deliveries for Application Packaging and Virtualization technologies, incident and change managementInvolvement into pre-sales activities, preparing business cases and contributing to commercial proposalsPlanning and managing people assignments, personnel management, conducting interviews, performance evaluations and 1-on-1 meetingsManaging and supervising onsite work and business tripsRecruiting new staff and providing mentoring and training programs for newcomersManaging personal and team goals and development plansTools and technologies: Windows Installer, App-V 4.6/5.1, Wise Packaging Studio, Flexera AdminStudio, PACE Suite, VBScript, PowerShell, shell scripting, MS SCCM 2007/2012, Citrix XenApp, Active Directory, Group Policy management, Hyper-V, Git, Jenkins, JIRA, Microsoft Project Show less Ramping up and managing a team providing Application Packaging and Virtualization services for large Scandinavian IT service providerEstablishing effective communication with the customer, managing requirementsEnsuring that deliveries are provided according to SLA and KPI targetsCreating technical guides and implementing their requirements into work processesPlanning, coordinating and participating in projects and deliveries in software packaging, deployment, assessment and migration, incident management and 3rd line supportPlanning and managing people assignments, managing and supervising onsite work and business tripsRecruiting new staff and providing mentoring and training programs for newcomersPersonnel management, conducting performance evaluations and 1-on-1 meetings, managing personal competence development plansTools and technologies: Windows Installer, App-V 4.6, Wise Packaging Studio, Flexera AdminStudio, VBScript, shell scripting, MS SCCM 2007, Citrix XenApp, Active Directory, Group Policy management, VMWare ESX, SVN, JIRA, Microsoft Project Show less

  • Portfolio Manager for Digital Workplace services

    Jan 2020 - now

  • Delivery Manager in IT Operations

    Jan 2010 - Jan 2020

  • Team Leader for IT Operations team, Infopulse

    Jan 2007 - Jan 2010

  • Software Engineer (Application Packaging)

    Jan 2006 - Jan 2007
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  TietoEVRY

  Jan 2019 - now

  Unit Manager Ukraine & Poland, End User Services